I received a text msg that our VA state return had been rejected but for me not to worry Turbo Tax would help me fix the problem and for me to check my email for more information. The email stated that the VA Charity was identified as a potential issue in my VA return due to an error in your software. I was told to open my return in Turbo Tax and the details about what's causing the problem would be displayed and that you would walk me through how to fix the problem and help me e-file my return.
When I opened the return there was nothing detailing what I had to fix or even how to refile electronically for the VA state return. My Federal Return has already been accepted and is being processed.
Please help me immediately. This has never happened before.
Regards,
Marie & Michael [last name removed]
[email address removed]
