Turbotax premiere asked me to pay for state

[kimchi1]

I heard it includes one state for free and if it's NY the efile is also free. However, when I'm at that step (on CD - mac), it's asking me to download state and to pay for it. Why?

[CarissaM]

The software to prepare the state return is free, however, if you choose to e-file there is a fee to e-file. 

You can read more on this here. 

[SteamTrain]

1) are you sure you are preparing your file using the cd/Desktop "Premier" product....Not "Baisc" or some versions of "Deluxe"?

2)  IF you are preparing two states?....maybe your other state was the free one?

3) Yes...e-filing NY from the Desktop product is free ...once you actually have the NY software.

4)  If you are messed up, and preparing your taxes using a "Browser"...like Safari...then you are NOT in the CD version.  You are in the Online version where you have to pay separately for every state.

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If  you are certain you are using the cd/download version...Premier...make sure you have successfully installed all software updates....otherwise, you might have to uninstall, and reinstall TTC...or call Customer Support:

What is the TurboTax phone number? (intuit.com)