1) are you sure you are preparing your file using the cd/Desktop "Premier" product....Not "Baisc" or some versions of "Deluxe"?
2) IF you are preparing two states?....maybe your other state was the free one?
3) Yes...e-filing NY from the Desktop product is free ...once you actually have the NY software.
4) If you are messed up, and preparing your taxes using a "Browser"...like Safari...then you are NOT in the CD version. You are in the Online version where you have to pay separately for every state.
___________
If you are certain you are using the cd/download version...Premier...make sure you have successfully installed all software updates....otherwise, you might have to uninstall, and reinstall TTC...or call Customer Support:
What is the TurboTax phone number? (intuit.com)
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
