State (SC) direct deposit info not accepted

[pjbeaver]

I'm trying to enter my direct deposit information into my South Carolina return to paper file.  After entering the data, I click the button and TurboTax says I didn't enter the account type or the routing number, and it sends me back to the screen where my info is deleted (SEE BELOW).  I know info is correct, I've entered it enough times.  How do I get around this? Also, why doesn't TurboTax get the info from my federal return?

[ChondelLO]

Please try deleting your cookies and clearing your cache then enter your banking information again. If this does not resolve this experience please respond to this thread for more help.

[pjbeaver]

I dumped the cookies, cleared the cache, but I still get the same error as before.

[AkinaLO]

You can contact support over the phone for help with this error. 

What is the TurboTax phone number? - Intuit    

[pjbeaver]

I gave up.  It was easier to print out a form to "pay by paper check", then white out the "pay by check" box and manually put in my direct deposit into.  I've used TTax for decades, since they bought out Parson's Tax software, and it just gets harder every year to get this stuff from doing what I want.  Between that and Intuit not letting me file my state for free, I'm pulling the plug.  Next year I'm using something else.

[ze1ddie]

I have been trying to get my bank info accepted for direct deposit for my state taxes. Each time I enter it and go to the next screen it says that my banking info is needed(routing and account numbers). I have spent hours trying to get this completed. I can't file my state taxes until this is done. HELP!!

[MichelleLO]

Please reach out to TurboTax Customer Support for assistance with this issue. 

What is the TurboTax phone number?

@ze1ddie

[atgrgirl]

I cleared the cookies and still getting the same error.

[HeatherPLO]

@atgrgirl

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