State return not submitted ....error message

[TM17]

When trying to submit my state (SC) tax forms, a get an error message which causes the software to close. I re-opened the program, and it indicates that my taxes were not submitted.  I tried to submit again and the same error occurred.  However, my debit card was still charged the $24.99 fee.  Federal taxes went through.  Any idea what happened and whether or not the state taxes were actually submitted???

[ReginaM]

There are a couple of things that you can try to get past this snag,

• Try closing TurboTax,
• Compete a  disk cleanup,
• Restart your computer.  

If this doesn't work try this:

• If you've enabled pop-up blocking in your web browser, please turn it off and try again.
• If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
• If those suggestions didn't help, try going back to your first browser and delete cookies.

If you have no luck, please contact us.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

[TM17]

Thank you for your reply.  But the version of TurboTax that I'm using is the downloaded version and not the on-line version.  The downloaded version will now not open. It worked fine when I used it to complete my federal and state returns. Now, I launch the application, it connects to the server looking for the latest updates and then shuts down.  It will not open.  I am using it on my McBook air OS 10.14.6

[ReginaM]

I am sorry you are having this problem, please look at this link:  Stuck at State.

If it doesn't help you, the best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

[TM17]

This fix was for a windows system.  As I indicated in the original message, I am having problems with the downloaded TurboTax on my Mac OS 10.14.6

please provide details on how to fix this problem for a Mac!

[ReginaM]

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software