state filing

[swbass8083]

I have tried multiple times in the past week to purchase the colorado state software so I can finish my taxes, I have used multiple credit cards that I know are fine, and it keeps telling there is a problem and will not let me continue.   Please advise on what my options may be or if this is something you are working on fixing. 

[MelindaS1]

If you purchased your copy of TurboTax from a 3rd party seller, you may not have a compatible software download with TurboTax states. To check if your copy is valid, and appears as a purchase in your Intuit account, follow these steps:

1. Go to accounts-tax.intuit.com and log in with your email / credentials that you use for TurboTax
2. Check the box for stay logged in
3. Select Products & Billing > TurboTax > Licenses & Download
4. You should see TurboTax 2025 listed

Note: the authorized software vendor list. 

If your copy is not valid, you'll need to request a refund from the seller, and make your purchase from a vendor on the list. Then the state software issue will resolve itself. 

Is there another, more specific error message that you're seeing? 

[swbass8083]

My copy is a valid copy bought from a valid dealer.  As of yesterday it was still not allowing me to buy state package. 

[MelindaS1]

First, make sure your software is fully updated, and then try again by selecting State Taxes from the menu.

If the manual updates do not resolve the issue, there are some general FAQ troubleshooting practices for issues with TurboTax Desktop:

To make sure TurboTax runs smoothly:

• Make sure your computer meets the minimum system requirements.
• Make sure you have administrator rights on your computer and TurboTax is running as administrator:
• Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
• In the Control Panel under Internet Options, add https://*.intuit.com to Trusted Sites. Set security level to Medium.
• Turn off antivirus software and Windows Defender.
• Add TurboTax Desktop to your allowed apps in Windows Defender.
• Clean up and defragment your hard drive.
• Run Windows Update to keep your computer up-to-date.
• Update your computer's hardware drivers.
• Update your security software for firewall, virus, and spyware protection.
• Make sure you're the only user on your computer running TurboTax. If you're not, switch users and sign out of TurboTax from the other account. If you can't do that, shut down your computer and try again. (Error: 70001)

Alternative steps for Mac users.

You can also uninstall and reinstall your desktop product (this has worked for some users). *Make sure that you save and back up your file (you do not want to lose any data - See: How do I back up my tax file in the TurboTax Desktop software?

If you use TurboTax Online, you can try these troubleshooting tips:

• Check ‌your browser's settings. (Clear your Cache and Cookies)
  • Here are the official instructions for the most popular browsers:
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge 
• Or, Try using a different web browser to login and complete your entries. 
• If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.