Payment to efile

[shirlandron]

Turbo Tax will not bring me online to pay for my RI state e file return

[HeatherPLO]

Please elaborate on the error you receive when trying to pay for the RI state return.  Is it a blank screen, or an error message?  Is the screen "stuck"?Please respond here in the thread for further assistance.  

@shirlandron

[shirlandron]

I get 2 different responses.  1. A blank screen

2.  Screen says payment did not go through click continue to try again but nothing happens.

[shirlandron]

Heather I also see this message

Your Rhode Island return cannot be printed because the forms have not been made available yet.  Well I got an email today saying they were available and they downloaded this morning.

[SForrestLO]

Please see this help article on troubleshooting.
Troubleshoot blank screens, missing buttons, or missing images.

It is possible the forms are not yet available. Please see this Turbo Tax FAQ on State forms availability for personal use.
State forms availability table for TurboTax individual (personal) tax products. 

[shirlandron]

ok I see the form can't be printed until 2/02 but is available so why can't I efile?

[MoniqueLO_]

Which form are you referring to? If it says, “Unsupported” in the “E-file” column, then that form cannot be e-filed. 

@shirlandron
 

[shirlandron]

RI 1040

[shirlandron]

[HeatherPLO]

For the forms that are not supported, please see this Help Article.  

If you are not able to e-file without those forms, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible. 

[shirlandron]

My problem isn't the forms my problem is submitting the payment I either get a blank screen or this message. Clicking on continue does not work.

[DaraLO]

If you've ruled out this being an internet connectivity issue, please contact us via phone to complete your purchase.  To speak with a TurboTax Expert, follow the instructions in the following Help Article:  How do I contact TurboTax?

@shirlandron

[shirlandron]

I called support and their conclusion is that since the forms cannot be printed until Feb 2nd that's probably why I can't file.  No definite answer but they said call back if I am still not able to file on the 2nd.

[shirlandron]

So today I can print my RI taxes but I still cannot pay.  Will be calling support back later.

[shirlandron]

I called support again.  This time the technician mentioned my video card and possible incompatibility.  Since my husbands surface is older than mine we installed Turbo Tax on his Microsoft Surface and low and behold I was able to file.