North Carolina D-400 form does not print properly

[viclyncam]

In the pdf and in the printed output, the D-400 form is askew.  Most field-names are missing, but the data is there - so you have data but no clue what Line# it belongs to.  When will this be fixed?  (assuming I cannot submit it like this)

[SteamTrain]

@viclyncam 

I didn't have any issues using W10, and the Premier Desktop software.   And Adobe Acrobat DC reader.

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So:

Q:  what computer and OS are you using?

.....and what PDF reader are you using to display and print?

[viclyncam]

Windows 10, version 21H2 (OS Build 10 0 19044) 

Adobe Acrobat Reader DC, version [phone number removed]9, 64 bit 

I have three tax returns in one pdf file:  Federal, Wisconsin, and North Carolina.

Only the North Carolina is askew.  The other two are fine.  

**  auto correct keeps removing the version numbers**

[SteamTrain]

Same OS and PDF reader as mine

Strange.....IF you can, try creating a PDF of only the NC tax return, and see what happens then.

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Something may have gotten garbled in the creation of the PDF just before the NC section was created.

Then do the full PDF again

[viclyncam]

Yep, tried that already.

>sigh<

Thanks for trying 🙂

[SteamTrain]

Wow....don't know.  Now I'm grasping at straws...BUT

Shut down TTX...then

Check for any Windows updates again?  

Sometimes, a waiting W10 update can screw up TTX.

Then check TTX software updates once that is done.

(I just checked for Acrobat updates too from within the program, but didn't have any....not sure when I ever checked that)

[viclyncam]

Ran Windows Update (even though it ran at 4:30am today), and there was a new update - took it.  Restarted. 

Chkd Adobe Acrobat, current version already. 

Re-start TurboTax, no auto-update offered, so I ran Online > Check for updates - software is up to date. 

Generated a fresh pdf file for NC only - - same result.  Page-1 looks like this:  

[SteamTrain]

@viclyncam 

IF you are using the Desktop software

Uninstall and re-install?

Load it on a different computer?

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....or are you mis-interpreting what it should look like?
Page 1 is supposed to look like this  (Fake Names, SSN's etc) .

Page 1 is supposed to be different from many other states forms....it has a computer scannable series of entries that NCDOR can run thru their scanner should a person have to mail in their NC tax forms.  The same data points, with all the text, are on subsequent pages: