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Level 1

Question

Kentucky State Tax Error

Forum|Forum|4 years ago
February 3, 2022
154 replies
22 views

When doing the review to e file an error popped up? It said I had an error of a missing EIN or SSN for the dependent care credit and was not eligible to e file. However, I did not claim this credit and it never offered me an option to correct it. I have been through everything multiple times now and can't find it anywhere. What can I do so I can e file this return?

Klwalsh

Level 2

I'm having the same issue. I'm following to see if TurboTax resolves this issue.

DenisC

Level 2

Please sign up to be notified when it is resolved. https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

CRFord

Level 2

I am also receiving the same message and have not claimed dependent care and can find no place to remove or fix the issue. Also tried adding and removing information for Child and Dependent Care on the federal return, form 2441, and deleting form 2441 after as well as fully removing and adding the state return. When attempting to select the option to fix the errors, the process just cycles unless continue is selected. Then, electronic filing is not available.

Edit: It appears that support is aware and working to resolve the issue.

Edit: Resolved

Thanks TurboTax!

larrycre

Level 2

Same issue here. Have never run into this before, has to be a glitch in the software........HELP!!!!!

Vaf42461

Level 4

By looking at this Kentucky error post, I would say it's more than a few with this same problem. Over 5700 people following post...

pgj100

Level 2

I'm having same issue..... How do we report the problem to Turbotax?

georgia23home

Level 2

I've called turbo tax and they're telling me that technical support is fixing the issue

marissa-ky

Level 3

Thank you for the update. Yeah right they are “fixing it”. It’s been DAYS if not longer before we all discovered it. They probably have a huge tech support team in place and it’s taking them this long? So frustrating.

cleanedoutservic

Level 2

I am having same issue no dependent care but cannot fix in system it keeps cycling in complete check need contacted.

DemiW

Level 4

@cleanedoutservic

No worries, TurboTax is fixing the issue. Be sure to sign up to receive an email update:

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

rynomeade

Level 2

Same issue as well.

DemiW

Level 4

@rynomeade No worries, TurboTax is fixing the issue. Be sure to sign up to receive an email update:

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

ruebydoo2

Level 2

I am having same issue and I honestly changed nothing but total income, tax withheld. I was able to file electronically with KY last year with turbo tax. I hope it is resolved soon.

Rosita62

Level 2

Same issue here. Hoping Turbo Tax can identify and fix.

DemiW

Level 4

@Rosita62

No worries, TurboTax is fixing the issue. Be sure to sign up to receive an email update:

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Lexi7

Level 2

Same issue for me. I do not have any dependent care providers and was never prompted to enter or exclude this information. The error message just popped up on final check blocking the e-file. Hoping turbo tax resolves this issue promptly so we can e-file and complete the returns.