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03/01/2022 at 6:54 PM (EDT). Still getting the same error for PA taxes. The issue have NOT been fixed. Most of us paid TT fee, but still waiting and checking for solution of this error everyday. This is not acceptable.
This is very frustrating please help with this error so we can file PA taxes immediately.
This is completely unacceptable TT. Could we get some clarity with this issue?
TurboTax we are literally begging you for help or an answer.
Seems it’s a real issue cuz I found somebody again to check and again it’s a software issue
Did they have a suggestion? Or timeframe?
Its still not working the following message pops up:
Schedule D TP: Net cap gain/loss We're still working on PA Schedule D for returns with greater than 100 capital gain transactions. You'll need to get an update before you file your return in order to ensure that all of the calculations are correct. To receive an update, select Check for Updates from the online menu to connect to our website.
Any solutions?! This is so frustrating...
The customer service reps spoke with does not want to escalate the problem to technical support. wtf is going on with Intuit, I am going to short their stock before Q1 earnings call.
It's incredibly frustrating to check every day and see that I still cannot use a service I paid over $100 for. I'm not holding out hope that this gets fixed this week, and might have to mail it in I guess. I love the salt in the wound of not being able to get a refund since the online version won't allow it.
Wait. You won’t get a refund for the online version? I’ll contest the charge with my credit card company if they don’t provide the service they’re charging me for.
Just request a refund on their website. Thank god I used my AMEX card on this **bleep**, going to dispute the charge if they don't refund.
UPDATED: 03/01/2022 at 11:25 PM (EDT). I just got off the call with a TT specialist. They asked to monitor my screen to see what is the issue. I showed them the schedule D TP issue for PA tax. After waiting for while (he was looking up the issue), the answer was: "The e-file system of PA is having some issues, so it should be fixed from March 3, 2022 - March 5, 2022". So I asked where did he get that message (PA website? or?), and he said, he get it from internal TT system. Then, he proceed to close my case. Then, I asked what if I still get the same issue and cannot file after March 5?, He said: "you can open another case or you can file by mail"... what's a joke! I insisted that I want to e-file, that's why I paid TT. So, I guess I may have to open another case? The specialist is alright, not rude, but not very honest/knowing what is going. It is just that, This is the second time they postpone the problem, the first time was: "It will be fixed after February 28, 2022" Now, " It will be fixed after March 5, 2022". What's the f... is that? Is this how you guys doing business? by making promises?.... I have been using other tax software and switched to TT for a few years, and this is the worst experience/most unprofessional way of doing business.
TT: If you have problems with PA system, then ask them to send notification/announcements, or you can send it to your customers, so they know what's going on and plan ahead. We do not have time to check/call everyday to find an solution for the problem that we paid you guys to solve. Do not just take the money, then promise "the problem will be solved".
If after March 5, 2022, we still get the same issue, we should consider to take this problem to somewhere that we could get attention of the higher level people. Otherwise, this is going nowhere.
I have been checking since before 2/28/22. Now it's 3/2/22 and it's still NOT letting me e-file.
I do NOT and canNOT file by mail for personal reasons.
TurboTax, please get your stuff together.
P.S. Has anyone filed a complaint to the BBB?
No that is a good idea. Has anyone asked to speak with a supervisor? Or escalate the issue to a manager? We have to submit our taxes!!!!
Here to say I'm having the same issue - I've been promised twice that it would be fixed by a certain date both of which have come and gone with no change.
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