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Level 3
Mar 1, 2022 10:17 PM UTC
Question

It's been weeks - when will PA Schedule D TP be fixed?

For nearly a month I, along with many other Pennsylvanians, have been receiving an error on the website preventing us from filing our PA taxes. The error: "Schedule D TP: Net cap gain/loss We're still working on PA Schedule D for returns with great than 100 capital gain transactions. You'll need to get an update before you file your return in order to ensure that all of the calculations are correct. To receive an update, select Check for Updates from the online menu to connect to our website."

 

We keep getting the runaround from Turbo Tax whenever we contact customer support. Feb. 18th we were told it would be fixed in 48 hours. Then Feb. 21st they said a ticket was never filed, they'd file one now, check back in 48 hours. Then on Feb. 23, I was told a ticket was JUST submitted, a week should be "plenty of time" to fix the issue. In between, others have told me they've received all kinds of nonsensical responses from Turbo Tax. And still, we wait. Turbo Tax, can you give us a straight answer? 

63 replies

Level 2
Mar 1, 2022 10:25 PM UTC

Waiting for resolution…..any updates

Level 3
Mar 1, 2022 10:27 PM UTC

I am experiencing the same exact issue. I have called TurboTax customer service 3 times and no one even knows this is an issue. They marked the issue solved on the other forum but it is not solved. TurboTax you have some serious explaining to do. I have to file taxes, but your software I paid for is not allowing me to properly. We have over 100 transactions. Get us a way to file properly ASAP! I am so frustrated with TurboTax. We need to engage on Twitter as well, since support is turning a blind eye. Someone PLEASE HELP!

Level 2
Mar 1, 2022 10:27 PM UTC

Same issue here. Really need TT tech Team to let us know when this issue can be fixed. 

Level 2
Mar 1, 2022 10:30 PM UTC

Imagine if they are this bad with support I doubt any of their other products (audit guarantee, audit defense) would be worth a penny!

Level 3
Mar 1, 2022 10:32 PM UTC

I got 3 diff answers the last go sent me a link he found on here so I know they have no clue how to fix it. Was told today 2 weeks

Level 3
Mar 1, 2022 10:34 PM UTC

And when I try to just file the federal it won’t transmit i dont know WTH they r doing

Level 2
Mar 1, 2022 10:46 PM UTC

I'm having the same issue with the "CD" version. Need a patch ASAP

Level 2
Mar 1, 2022 10:47 PM UTC

Same here!

Level 4
Mar 1, 2022 11:00 PM UTC

The issue still persists argh turbotax please give us a statement!

Level 2
Mar 1, 2022 11:54 PM UTC

I started a previous thread and am one of the several customers in need of assistance which TurboTax seems to not be delivering.  They need to fix this problem immediately.  I'm looking forward to next year and a new service.

Level 2
Mar 1, 2022 11:56 PM UTC

This error still occurs.

When I check for updates it says that I am up to date...

 

Level 2
Mar 1, 2022 11:57 PM UTC

03/01/2022 at 6:54 PM (EDT). Still getting the same error for PA taxes. The issue have NOT been fixed. Most of us paid TT fee, but still waiting and checking for solution of this error everyday. This is not acceptable.

Level 2
Mar 2, 2022 12:44 PM UTC

Here to say I'm having the same issue - I've been promised twice that it would be fixed by a certain date both of which have come and gone with no change.  

Level 2
Mar 2, 2022 12:32 AM UTC

This is very frustrating please help with this error so we can file  PA taxes immediately.

Level 2
Mar 2, 2022 12:49 AM UTC

This is completely unacceptable TT. Could we get some clarity with this issue?

Level 3
Mar 2, 2022 1:02 AM UTC

TurboTax we are literally begging you for help or an answer.

Level 3
Mar 2, 2022 2:24 AM UTC

Seems it’s a real issue cuz I found somebody again to check and again it’s a software issue