I used these instructions to request a refund of the $25 filing fee.
f you want to request a refund for your $25 state e-file fee withOUT having to call in, here's how to do it:
You'll need the order number and associated email for your state e-file. Search your emails for "TURBOTAX DESKTOP STATE RETURN TAX YEAR 2021 E-FILE" and copy your Order Number for the next step. Go to:
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
Under the "Intuit refund request" blue header, click "Intuit" (because you paid Intuit directly for the e-file)
Fill in the order number, your email associated with that order number, and click "Find my order details"
You'll probably need to scroll down, but THERE IS NO scrollbar, so use TAB or your DOWN ARROW KEY to scroll down. Use SHIFT-TAB or your UP ARROW KEY to scroll up.
1. Select the item(s) to be refunded (in case you paid for more than 1 state)
2. Under What is the reason for refund?, I chose "Other Reason not listed"
3. Under Provide more detail (optional), I added "State e-file will NOT transmit and there has been no fix after weeks."
4. Enter your first name
5. Enter your last name
6. Enter your phone
7. Click submit
8. Save the "Refund request case number" to your computer.
Given that the earliest post on this was mid-February, it seems as if TT is moving very slow in addressing this, so I see no option but to file on paper, and will send it via USPS certified mail.
