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Cannot access state tax software

I cannot access my selected state tax software. I go to the state tax section and click on Start and a window opens for my state purchase. I click on my free state and click Download Now. A window opens and it says getting your software and concludes with a window telling me my software is up to date. I click OK and I am back at the Start button. I click Start and it just goes through the previous sequence again. It does so every time I try to start my state return. This is not a connectivity issue. I have a high-speed connection.

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Cannot access state tax software

Thank you for your response.  My state is Illinois and the link you provided to me says that the forms are not available for filing by mail until 1-11-24 and for e-file until 1-4-24.  So this is the same as not being able to input any information into TT?

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32 Replies

Cannot access state tax software

Your state tax forms may not yet be ready to download.

Go to this TurboTax website for forms availability - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product...

Cannot access state tax software

Thank you for your response.  My state is Illinois and the link you provided to me says that the forms are not available for filing by mail until 1-11-24 and for e-file until 1-4-24.  So this is the same as not being able to input any information into TT?

Cannot access state tax software

Right.  You should be able to download and start your state return in early January.

Cannot access state tax software

Thank you.

Cannot access state tax software

So what good was it to buy TT early? I need to figure IF I paid enough in to cover the capital gains on sale of an apartment building....   Should have just started a new file in 2022 TT and input everything manually!!!

steckler
New Member

Cannot access state tax software

this is extremely poor performance   -   exactly  riight    what's the point of getting  turbotax  before the end of the year-   in the old days  at least  you could  download and imput    even if forms  weren't finalized -  so that you had estimates of your payments   

Cannot access state tax software

Even though the downloaded program comes out sometime in November each year it is only a beta version which will not be fully operational until  late January at the earliest (much later for some forms and the state programs).  Efiling will not be open until late January at best so do not be in a rush to file.

 

Same with the Online version which becomes functional sometime in December. 

 http://taxpreparationsoftware.com/

                                    

 

 

If you are trying to do some 2023 tax planning then use the fully operational 2022 downloaded version instead. 

 

 

 

This is my mini version of  a tutorial  that should be in the downloaded program: 

 

 

What is Forms Mode?

Forms Mode lets you view and make changes to your tax forms "behind the scenes."

If you're adventurous, you can even prepare your return in Forms Mode, but we don't recommend it. You may miss obscure credits and deductions you qualify for, and you may forget to report things that will come back and haunt you later.

Forms Mode is exclusively available in the TurboTax CD/Download software. It is not available in TurboTax Online.

                  

Related Information:

                             

If you want to play around with different figures and tax scenarios without affecting your original return you can ….

  • >>>In the TurboTax CD/Download software by creating a test copy
  • 1.  Open your return in TurboTax. 
  • 2.  From the File menu, choose Save As. 
  • 3.  Give the copy a new name to distinguish it from the original (for example, by adding "Test" or "Example" to the file name). 
  • 4. Click  Save. You are now safely working in the test copy and anything you do here will not affect the original. 
  •  https://ttlc.intuit.com/questions/1900642-how-to-make-a-test-copy-of-your-return

                        

  • >>  use the WHAT IF tool: 
  • - Click Forms Icon (upper right of screen) or Ctrl 2 (forms view) 
  • - Click on the Open Form Icon 
  • - In the “Type a form name.” area type What-If (with the dash), click on the name of the worksheet - click on Open Form 
  • - You will see the worksheet on the right side of the screen; enter the information right into the form 
  • - To get back to interview mode - click on the Step-by-Step Icon (upper right of screen) or Ctrl 1

 

Once you have filed successfully … you can shut off the auto updater function and then save the return &  .taxfile.

 

For Windows, up in the top menu, you  can set the  "Updater Preferences" to "Always Ask" or more commonly set to "I don't have an internet connection"  (even if you do), and then you are not forced to update....and can manually force an update when you choose to do so.   And then you can open the file(s) at any time with no forced upgrade.

 

But that's the Windows software.....not a MAC. For a MAC you cannot turn off the auto updater  HOWEVER  you can simply disconnect from the internet before opening the tax return.

 

                    

It's always a good idea to make a backup copy of your tax data file, in case your original gets lost or corrupted. Here's how:

  1. From the File menu in the upper-left corner of TurboTax, choose Save As (Windows) or Save (Mac).
  2. Browse to where you want to save your backup.
    • Tip: If you're saving to a portable device, save it to your computer first to prevent data corruption. Then, after completing Step 4, copy or move the backup file to your device.
  3. In the File name field, enter a name that will distinguish it from the original tax file (for example, add "Backup" or "Copy" to the file name)
  4. Click Save and then close TurboTax.
  5. Restart TurboTax and open the backup copy to make sure it's not corrupted. If you get an error, delete the backup and repeat these steps.

If you make changes to your original tax return file, repeat these steps to ensure your original and backup copies are in-synch.

Related Information:                             

 

AND save it as a PDF so you have access to a copy even if you don’t have the program still installed and operational :

 

AND protect the files :

 

*** Other clues to the downloaded program ***

 

In the forms mode ... double click  or right click on a box on a form to data source it ... sadly it doesn't work on all boxes. 

 

What's the meaning of all the different colors in Forms Mode?

When you look at an onscreen tax form using Forms Mode, you might wonder why one figure is blue and the one next to it is red or black.

These colors indicate the source of that data.

Color

 Meaning

Blue

You entered this data, either in the interview or Forms Mode.

Black

The program entered this data or calculated this amount.

Red

This data has either been overridden or is invalid (for example, a ZIP code that doesn't exist).

Red italics

You marked this amount as estimated.

Black italics

The program calculated this amount from an amount you marked as estimated.

Purple

This information has supporting details.

Aquamarine

This data was transferred over from last year.

Green

This data was imported from Quicken or QuickBooks.

Yellow fields (Windows)

Yellow fields allow user input. Anything you enter here shows up in blue.

                                                                                                                                  

PRIOR YEAR USE OF A SUPPORTING DETAILS WORKSHEET :

 

If you find you have a  $0  in an entry field that cannot be changed … this issue is almost always one in which you used a "Supporting Details"  (SD) sheet in that field in the prior year.   What happens is that when you transfer in the prior year's data, the SD sheet is transferred too, but empty...and that causes the $0 to show up in many areas of the Step-by-Step mode interview....wherever the SD sheet was used before.

 

But when switching to Forms Mode, when you try to enter a $$ amount in a field where the SD sheet is attached, the SD sheet will pop up immediately, and you can either enter the $$ amount on that sheet, or delete the SD sheet entirely and avoid future issues (unless you really want the SD sheet)

 

Sometimes, when you see the $0 in Step-by-Step, you can just

 

  1. a)  double-click on the field and the SD sheet will pop up.  But I've seen that doesn't work in all cases.

 

  1. b)  Another way is to click on the field, then go up to the menu..."<<Edit<<<Add Supporting Details"....then the SD sheet pops up and you can use it, or delete the SD sheet entirely and then the regular field will work properly.

 

  1. c)  OR  click on the problem field, then switch to Forms Mode to make that entry

 

 

 

Cannot access state tax software

I am having the exact same issue with my Minnesota state tax download.

Cannot access state tax software

This is a really poor experience.  Why can't the software just return an error that says the forms are not available instead of not giving any indication that there is an issue and instead making me waste time searching for support?

Cannot access state tax software

That would be a much simpler solution,  I tried to download the tax software 4 times before I came to this forum for the answer.

ee-ea
Level 15

Cannot access state tax software

Cannot access state tax software

That link indicates that MD state isn't available till 3-1-24??  I paid for it when TT said it was available on 2-15-24 and now it's not available till 3-1-24, just 2 weeks before returns are due!!!!!  Unbelievable!!!

Cannot access state tax software

I see the exact same issue as described on a previous post:

"cannot access my selected state tax software. I go to the state tax section and click on Start and a window opens for my state purchase. I click on my free state and click Download Now. A window opens and it says getting your software and concludes with a window telling me my software is up to date. I click OK and I am back at the Start button. I click Start and it just goes through the previous sequence again. It does so every time I try to start my state return. This is not a connectivity issue. I have a high-speed connection."

The provided link provided link does not list the state form I need to complete the state return.  This form is NM State Partnership.  What can be done about this?

PatriciaV
Employee Tax Expert

Cannot access state tax software

According to the Forms Availability Table, all forms in the New Mexico State module have been released and are available for download. If you've received a message that your software is up to date but your state module does not install, you may need to run the State Clean Up Utility. The link to the tool is found here: State install/e-file update loop. 

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