Additional states download

[Dan B1]

I Purchased a second state for my TurboTax Premier yesterday. My credit card notified me it had been charged but it still hasn’t downloaded. The little circle keeps spinning it’s been almost 20 hours. What should I do?

[LindseyLO]

Have you tried clearing your cache and restarting? Help with doing so has been provided below. If this does not work please reach out to us by clciking here.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

[347077374]

Your system is terrible as many people are trying to add additional states; why don't you just use the current year's license code rather than user names and passwords that we cannot find.