My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

[JimB_FL]

The email says:
What happened 
 

 
Next step 
 
We'll help you update this on your 2022 Minnesota Personal return and e-file. 
 
  To update your return 
 
Once you've opened your return in TurboTax, the details about what's causing the problem will be displayed. 
 
From there we can walk you through making the updates you need and help you e-file your return. If we're unable to resolve the errors and e-file again, we'll help you get your return filed by mail. 
 

[bikerteg]

I just got the same MN efile rejection.  When I open TurboTax and check efile status it take me to a window "Lets Take a Look at Your Return"  The description of error: is blank and What needs to be done: is blank.  Calling customer support was useless as the system gives me the same advice as above.  I cannot reach a live agent unless I pay ~$200.  This appears to be a TurboTax software failure.   Please HELP.

[tiffanyho731]

Same boat. Same message. Filed MN state last night ~10 hours ago. Following in case someone from Intuit decides to help their customers on a paid product.

In case it makes a difference - we purchased the Premier version.

[KyleP1]

Same. Originally, both federal and minnesota were rejected due to the 8960 error. Now my federal is submitted and accepted, but my minnesota one continues to be rejected. Blank / no error code.

[bethiee242]

My Minnesota state return was also rejected. I'm not sure what's going on. I went to fix it but it didn't tell me what needed fixing. I am very confused.

[KyleP1]

Here is some additional information I found, which may be useful for others.

I talked with someone at Turbotax, and they indicated that there is an issue with following code: 

D2_R20_Sec457_NQDist_ALL.  My taxes include a non-qualified distribution.  The estimated date of fix is Mar 2nd.

[bpmn49]

Same here.  Was told March 2 was targeted date for fix and I also have a NQ distribution.  

[clars]

I have efiled my MN return four times now and got 4 rejections.  Each time the message says "none" and "none" as described by others in this string.  Per one TT reply on another string I reloaded the TT software before the 4th try but made no difference.  The instructions for that download told me how to reload the state TT software but that path wanted me to pay $40 to reload state.

Since it is so extremely difficult to get a live TT agent on a call, it would help if a TT agent would reply in this string and tell us all 1) specifically what the issue is, 2) when it will be fixed, and 3) verify that each of us will get our $20 efile fee refunded.

[wj610]

Same issue- I also have non-qualified def comp.

I hope turbotax can fix this. 

[KyleP1]

I updated the software this morning and tried to efile. Got rejected again.  Called turbotax and confirmed that it was the same issue.  No ETA on this fix.

[MoniqueLO_]

Our IT team is working to resolve this issue. Please see this Help Article to sign up for updates so you will be notified when this issue is resolved. 

@KyleP1 
 

[KyleP1]

The rejection is for the blank code and when you call the support line, they say it's D2_R20_Sec457_NQDist_ALL. 

When I click on the above link, it says NGEN-007-02. Does the link above refer to this issue? 

[bethiee242]

Hi MoniqueLO_, I tried to click on the link to get notified about updates, and it took me to a webpage that said "We're sorry, we can't find the page you requested". What's up?

[JimB_FL · Accepted solution]

Hello, There’s an update on the TurboTax help article you’re following: "Why am I receiving reject code NGEN-007-02 and unable to Fix and File my Return.". We’re happy to inform you that we’ve updated TurboTax and resolved the issue you experienced If you’re using TurboTax Online, it’s been updated automatically. Just sign in and you can continue working. If you’re using the TurboTax CD/Download Software, download and install the latest update. You can do this through the prompt when you launch the software or by following  these instructions. If you’re still having trouble or there’s anything else we can help you with, feel free to give us a call. Thanks for your patience, The TurboTax Help Team

[JimB_FL]

I resubmitted tonight, let's see what happens.