Illinois State Tax efile return rejection and no rejection code and Turbo tax does not walk me through correction

[Chitownpayer]

I've efiled by Il state return and it has been rejected 2x, the first time I thought it may be the AGI, as I initially put the "amended 2019" AGI but Illinois has not received my amended 2019 return yet.  So I put the initial AGI that was submitted to the state initially.

It has been rejected a second time and despite the video that shows turbo tax walking you through the steps, it is not doing this.  I cannot seem to get back through to the steps of putting in your pins, etc.  Where can I check that my pins were entered correctly?  And how do I know what is wrong, as no "Error Code" has been provided by turbo tax to inform me.

[CarissaM]

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