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I'm unable to download a second state return

I need to fill out a Rhode Island NR tax return to pay the capital gains tax on a vacation home there that we sold.

 

I go to "State Taxes" and click on "Get Another State". TT says "We'll save you return before continuing. Come  back to TT to finish your return." I click OK. TT says 'saving return". Then a blank window opens. I wait around a while, the close it. Nothing happened, and I'm looking at the pages that offers "Get another state".

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1 Reply
CatinaT1
Employee Tax Expert

I'm unable to download a second state return

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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