filing in 2 states but turbotax wont let me continue

[ronjonimo]

Turbo tax keeps saying my "non-resident" state needs to be completed first, so I've reviewed and completed 5 times but I keep getting the same message: ""non-resident" state needs to be completed first".

I  know there is probably something that needs corrected BUT I keep filling and checking every box...

[BrittanyS]

Did you start with the nonresident state first and go through each return until you received the prompt done with state?  

The prompt for non-resident return must be filed first will remain on the screen even if the return is complete.  You will start with the non-resident return first because most states will allow a credit for taxes paid to another state.  TurboTax will walk you through the process of claiming the credit on your resident return.  Once you have completed both state returns, follow these steps to continue on with filing your return:

1. Click state review from the left side panel.  This will give you a review of both returns and indicate if any errors occurred.  
2. Review and correct any errors indicated during the state review.  Once all errors are cleared you will receive a message that states I want to file federal and state together or to delete the state returns.  
3. Click I want to file federal and state together and click continue
4. Click Done with States at the bottom right-hand corner
5. Click Continue again to do a File error check on all returns

See the link below for more information on credits for taxes paid to another state:

Multiple State Returns

@ronjonimo 

[ronjonimo]

Like I stated: I have filled everything out for the "non-resident" 5 times, from beginning to end, and it won't let me continue to the resident state... I don't know how much clearer I can state this. Refer to my initial post.

[ronjonimo]

For the 6th time:

Nice! Your Illinois return is in great shape

• You're getting every tax break you deserve.
• Your details look complete

Now let's go over your numbers so far.

______THEN____

Status of your state returns

Important: Complete your nonresident return(s) first.

Finish adding any states where you earned money. When you're done, we’ll review your federal and state returns together.

State Type of Return Status

Illinois	Nonresident	Started	Continue
Pennsylvania	Resident	Started	Continue

[ronjonimo]

This is STUPID. [profanity removed] I can't continue, and I just get some "bot" on the other end, telling me to do what I've done 6 times. I think its a SCAM to push for me to have to PAY and advisor?

[Cynthiad66]

I have read the entire thread here and it sounds like you may have to clear your cookies, cache' and history.  You may be in a loop. Please come back if this does not help.

First, run a review of the return to determine if there are any outstanding errors then after all of that is cleared, clear your history and reboot the computer.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Safari for iOS (mobile devices)

Related Information:

• How to clear your cache

Hopefully this helps.

@ronjonimo

[jbgomez123]

Im having this issue. I even paid for Live Help. I cleared my cache THREE times. I filed my nonresident first (not completed) THEN my resident. After i finished my resident, I went back to nonresident and it keeps saying "STARTED" even when I review it. It never says "reviewed".