Efile still pending after 8 days

[carl1783]

Filed Federal on March 3rd, 2023. Received an email from TurboTax on March 5th saying my Efile was rejected by the IRS due to an error on TT's end (don't have the message anymore so I cannot duplicate the exact language).

I resubmitted my Efile on March 5 through TT and as of today March 13th, 2023 it still shows "Pending".

Talked on the phone to TurboTax Support and they said "It shows Pending" and they cannot help me further.

Any help?

[HeatherPLO]

For more details on returns that are still pending, please see this Help Article.  

[carl1783]

I've read that. This is what it says:

What does it mean when my return is pending? 

Pending means that we have your tax return but it has not yet been filed and accepted.  While we are doing this extra review, your return will show as pending. 

You should receive an email from us within 48 hours confirming that your return has been filed, or with instructions for any additional steps that need to be taken.

As it has been much longer than 48 hours, what is the issue? A hold up on TurboTax's end I can only assume. Why can I not get a clear answer from phone support on what exactly the holdup is?

[SForrestLO]

Please know that is the IRS that has to approve your return, not Turbo Tax. It varies, but normally it takes 24-48 hours. Also, the identity-protection safeguards implemented by the IRS in recent years may account for longer wait times. Eventually, you will receive an email letting you know whether or not your return has been accepted or rejected. TurboTax FAQ "What does Pending mean? "states, "Pending simply means that your e-filed return is on its way and that the government hasn't accepted or rejected it yet. 

E-filed returns generally sit in Pending status for 24-48 hours before coming back as either Accepted or Rejected. Sometimes state returns stay in Pending for several days or even longer. If you contact the government or try to look up your refund status while your return is still pending, don't be surprised if they tell you "no record found." This is normal; until the government starts reviewing and processing your return, they won't have any record of it."

What does "Pending" mean?

[carl1783]

I am aware that the IRS has to approve it. My question/concern is that TurboTax has not filed/submitted my return TO THE IRS. 

This is what my account shows: 

Federal Return

Received by TurboTax:

Sunday, Mar 5, 10:19 PM EST

Received by IRS:

Pending

TurboTax's own guidance says :

What does it mean when my return is pending? 

Pending means that we (TURBOTAX) have your tax return but it has not yet been filed and accepted.  While we are doing this extra review, your return will show as pending. 

You should receive an email from us within 48 hours confirming that your return has been filed, or with instructions for any additional steps that need to be taken.

[MichelleLO]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Support will be able to confirm if the transmission of your electronically filed returns was successful. 

Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?