e-File Rejected

[ddunn97]

My 2018 Federal e-File was rejected multiple times because it couldn't match my last year's AGI, so I finally just printed out and mailed both the Federal and State returns.  How do I receive a credit for the State e-File fee which was processed when I attempted to e-File the first time? 

[VolvoGirl]

You can ask for a refund.  They are probably very busy today and the next week.

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Every Day until Oct 25, 2019
And until 9pm (12 midnight Eastern) on Tue 10/15/19
https://support.turbotax.intuit.com/contact/

[Stacia]

Same here!! SO FRUSTRATING since the AGI is correct!! I haven't printed to file yet as I'm still submitting to see if I can get it to work.😠

[VolvoGirl]

When did you file 2017? If it was late in the year try putting in zero for the AGI
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

If you can't get it to efile you will have to print and mail it.

[Stacia]

THANK YOU!! It worked!!

I filed an extension so tried to submit yesterday. The AGI error was crazy because it WAS correct. The rejection also implied that the pin was wrong & didn't match last year but it was prefilled already. I didn't make any changes to that just changed AGI to 0. 😁

Thanks!!!