Can't efile my NYS returns

[userdsayer70]

I e-filed my Federal return and it was accepted. I only have the option to mail my NYS return even though I paid to e-file.

I get the following message "E-File is not available because your tax return includes a tax situation that can't be e-filed. " I have the following forms included with my state return, IT-201, IT-215, IT-2105.9, IT-558, IT-2105. All are available for e-filing, so why can't I e-file?

I have spoken to TT support 10 times and no one has any idea what is wrong.

I was told to print out my return and sign and date it then scan and upload it to documents, which I did, but there is no way to e-file my uploaded signed return.

Please help!

Thanks.

[LenaH]

Per NYS, you're required to electronically file your return only if you meet all three of the following conditions:

• You use software to prepare your own personal income tax return
• Your software supports the electronic filing of your return (including all forms necessary)
• You have broadband Internet access. 

Since you do not meet all three of the above conditions, you can mail your return. 

NYS does not assess a penalty for mailing in your return. 

If you are NOT including a payment, mail your return to:

STATE PROCESSING CENTER

PO BOX 61000

ALBANY NY 12261-0001

If you ARE including a payment (check or money order), mail your return (including Form IT-201-V) to:

STATE PROCESSING CENTER

PO BOX 15555

ALBANY NY 12212-5555

[Edited 2/14/25 l 4:50AMPST]

[pbr]

TT must be aware of this issue. Why is it a problem now?  I was able to e file with TT for the last several yeas.  They should fix it  or give me a refund.  They should cut back on the money they give to advertise on the NFL games and fix their software issues.

[CatinaT1]

You are posting on an old thread. What sort of problem are you having?

[pbr]

It's the old thread with the same problem in 2023 return.

[pbr]

Check this out. TT just did an update an couple hours after I previously check.  Looks like they fixed the issue.  Hope this helps others.

[Mhemler81]

This answer is actually not accurate smh. I’ve met all three below it’s actually a turbo tax problem and nys is requiring the state to paper file returns they have the last 3 years due to the disaster form and amount sent out and not received by many. I am an accountant and know this