I am trying to download the California State Tax form for 2017, it says the download is successful and installed but then nothing is installed.
Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation. See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
I'm having the same problem with TurboTax Premier for Mac 2017. When trying to open a return, I get error saying "
The Tax return you are attempting to load contains one or more state tax forms which are not installed on this machine. Please install California to continue."
But even after going through and getting a success message for installing CA, it shows the same error.
Has anyone found a fix or workaround??
I'm going to ask someone using a Mac to assist you, but it may or may not be tonight. You may need to call into TurboTax Support if problems persist.
In the meantime, what Mac OS X version are you using?
@macuser_22 Are you able to assist here when you are next in the Community? There seems to be an unusual number of folks using a Mac and having this same install California state program problem. I don't know if it's a known issue at Support or not.
PROBLEM SOLVED: To the many users who had this problem, Intuit customer service sent me the California program to install manually, via a file to click on--it launched TurboTax and installed California flawlessly.
Ask customer service for the Mac download--they'll either email it to you or place it in your account (if you have an Intuit account). This will solve the problem (which should never have occurred in the first place).
To anyone with the Mac software still having this problem:
I heard back from TurboTax today. This was a recent issue that was supposed to have been resolved for most Mac users last month.
A user reported today that the recent program update resolved this issue for him. So be sure you have the latest program update. If that doesn't resolve it here are a couple of things to try:
While it can be resolved by phoning Support and getting the state software download, I was informed today that there is something a user can do on their own without phoning Support. These are the steps I was given for any Mac user to try who is still having the problem in spite of the latest update:
So based on those steps, it sounds like the state program was not being extracted. So if updating your program with the latest update doesn't resolve it, one may with to try that and see if that will avoid the hassle of phoning Support.
Hi mesquite bean,
Thank you for reaching out to us. I have the same issue on my 2018 return. I've spend hours trying to talk to a live person but only get computer generated "traffic director" who sends me right back where I started. So hopefully, gifted people like yourself can help.
Where are you entering the instructions you posted below that begins with "Select Go Menu"
After I go through all the updates and get TT confirmation that everything is up to date, it goes right back to the the message "The tax return you are attempting. . .." and locks into this loop. I cannot even quit the app unless I Force Quit it.
I'm sorry, but I don't use a Mac. I'll see if @macuser_22 can comment on those steps. Perhaps he can add to or clarify those instructions I was provided. I pasted them as they were given to me.
Do you have the latest program update? Post the latest revision number you have, and macuser_22 can probably tell if your program updated to the latest or not.
I'm not sure why you had trouble reaching Customer Support. Did you use this form?
Thank you for your quick reply.
Yes, I do have the latest TT update. It actually was the first screens that popped up when I opened TT. I'm not sure where to find the TT version but I found this number under "About TT" 2018.r35.054. I'm new at using TT service and was chasing any leads including a phone number [phone number removed] I found on TT FAQ which led me right back to the Community. I wasn't sure how to phrase my problem which made it difficult to find my way to this threads.
Thank you for the next lead: http://support.turbotax.intuit.com/contact. Right now I'm so lost so thank you again for reaching out to me.
I don't know if that's the most current Mac update or not. You'll have to wait until someone with a Mac comments.
What OS X version are you using?
If you called the phone number in that other FAQ, their system first has to determine if you are using a paid version in order to receive help. Since you are using the paid desktop version, it should have put you through to an agent if you indicated that.
The best way for a desktop user to reach Support is with the form I provided in my comment above and which you referenced. It should either provide a phone number or schedule a callback. Were you able to reach TurboTax Support using that form?