I am trying to download the California State Tax form for 2017, it says the download is successful and installed but then nothing is installed.
Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation. See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
I'm having the same problem with TurboTax Premier for Mac 2017. When trying to open a return, I get error saying "
The Tax return you are attempting to load contains one or more state tax forms which are not installed on this machine. Please install California to continue."
But even after going through and getting a success message for installing CA, it shows the same error.
Has anyone found a fix or workaround??
I'm going to ask someone using a Mac to assist you, but it may or may not be tonight. You may need to call into TurboTax Support if problems persist.
In the meantime, what Mac OS X version are you using?
@macuser_22 Are you able to assist here when you are next in the Community? There seems to be an unusual number of folks using a Mac and having this same install California state program problem. I don't know if it's a known issue at Support or not.
PROBLEM SOLVED: To the many users who had this problem, Intuit customer service sent me the California program to install manually, via a file to click on--it launched TurboTax and installed California flawlessly.
Ask customer service for the Mac download--they'll either email it to you or place it in your account (if you have an Intuit account). This will solve the problem (which should never have occurred in the first place).