Thank you for your quick reply.
Yes, I do have the latest TT update. It actually was the first screens that popped up when I opened TT. I'm not sure where to find the TT version but I found this number under "About TT" 2018.r35.054. I'm new at using TT service and was chasing any leads including a phone number [phone number removed] I found on TT FAQ which led me right back to the Community. I wasn't sure how to phrase my problem which made it difficult to find my way to this threads.
Thank you for the next lead: http://support.turbotax.intuit.com/contact. Right now I'm so lost so thank you again for reaching out to me.
