Hi mesquite bean,
Thank you for reaching out to us. I have the same issue on my 2018 return. I've spend hours trying to talk to a live person but only get computer generated "traffic director" who sends me right back where I started. So hopefully, gifted people like yourself can help.
Where are you entering the instructions you posted below that begins with "Select Go Menu"
After I go through all the updates and get TT confirmation that everything is up to date, it goes right back to the the message "The tax return you are attempting. . .." and locks into this loop. I cannot even quit the app unless I Force Quit it.
