I'm sorry, but I don't use a Mac. I'll see if @macuser_22 can comment on those steps. Perhaps he can add to or clarify those instructions I was provided. I pasted them as they were given to me.
Do you have the latest program update? Post the latest revision number you have, and macuser_22 can probably tell if your program updated to the latest or not.
I'm not sure why you had trouble reaching Customer Support. Did you use this form?
https://support.turbotax.intuit.com/contact
