We have a 1099-R distribution, and TurboTax is asking if it was for a qualified disaster. It's not, so I selected "No," but now it's asking what kind of disaster it was?

Forum|Forum|7 years ago
June 6, 2019
27 replies
18 views

TurboTax asks "Was this a Qualified Disaster Distribution?" I selected "No, this was not a Qualified Disaster Distribution." When I click Continue, it asks "Is this a qualified distribution for the purchase or construction of a main home in certain disaster areas?" and I selected "No, this is not a qualified distribution." When I select Continue, it says "What type of disaster affected Clint in 2017?" and then underneath that "For the Qualified 2017 Disaster Distribution Clint reported, we need to know what type of disaster you were affected by." Then it is telling me to select hurricanes, wildfires, etc. I feel like this must be a glitch, but how can I get it fixed? I've gone back many times and confirmed what options I selected, and I selected exactly what I said above. I don't see a way to report this. The only option to talk to TurboTax customer support appears to cost $80, which I'm not going to pay when it appears to be a technical issue on their end. Any advice would be greatly appreciated.

TurboTax Free Edition Online

Best answer by RachelW33

TurboTax is aware of this issue and is currently working on a solution.

As a workaround, you can answer "no" to the question "Was this a Qualified Disaster Distribution?" and when asked "What type of disaster affected you in 2017?" leave the selection blank and hit continue. This will not affect any calculations and you will be able to E-file.

Please check out the TurboTax FAQ below for more details and to sign up if you would like to receive updates on this issue:

https://ttlc.intuit.com/replies/7253580

wdaley

Level 2

I am also having this issue, and hesitate to file a return with the IRS that says "I had a disaster loss" when I didn't!

tina_m60

Level 2

I am experiencing the same issue?? Not sure how receiving a 1099R has anything to do with a disaster??

tony_campos

Level 2

I am having the same issue also. Can you let us know when this will be fixed.

hiltztim1944

Level 2

I am having this issue also. And it only appeared when I went back to do a review. It didn't happen on first time through. I can't get past the issue now. What gives?

SA1128

Level 2

I'm having this problem too. You need to fix this glitch ASAP!!!

fg10950

Level 2

I am having the same issue, not sure what support they are providing since all commercials say they have live people available, this is the only thread I can find and NO SOLUTION YET. This needs to be corrected or a work around needs to be provided ASAP.

GKINAZ

Level 2

I have the same issue,

e133227sn

Level 2

Same issue

jlmccarty

Level 2

I'm having the same issue. I thought I was going crazy, because I've checked entry several times. I'm also looking for a way to report this so it can get fixed.

klsajslll

Level 2

Does their suggested solution work for anyone? It seems like it just puts me in a loop asking about 2016 disasters