NYS has informed us that we owe money on our Turbo Tax returns for 2020 and 2022. What do we do?

[martyedelman]

Will Turbo tax pay the interest and pentalies for bills subject to collection for 202 and 2022?

[VolvoGirl]

Why do you owe?  Did NY change your returns or was the tax due not paid?

[DoninGA]

TurboTax guaranties 100% Accurate Calculations on a tax return.  It does not guarantee if the user of the software omitted any type of income, entered an incorrect amount of income or deduction or answered a question in the software incorrectly.

See this TurboTax support FAQ for the Accurate Calculation guarantee - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-100-accurate...

How to submit a claim under the guarantee - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb...

Documents needed for submission - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/documents-need-sub...