We have a 1099-R distribution, and TurboTax is asking if it was for a qualified disaster. It's not, so I selected "No," but now it's asking what kind of disaster it was?

Forum|Forum|7 years ago
June 6, 2019
27 replies
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TurboTax asks "Was this a Qualified Disaster Distribution?" I selected "No, this was not a Qualified Disaster Distribution." When I click Continue, it asks "Is this a qualified distribution for the purchase or construction of a main home in certain disaster areas?" and I selected "No, this is not a qualified distribution." When I select Continue, it says "What type of disaster affected Clint in 2017?" and then underneath that "For the Qualified 2017 Disaster Distribution Clint reported, we need to know what type of disaster you were affected by." Then it is telling me to select hurricanes, wildfires, etc. I feel like this must be a glitch, but how can I get it fixed? I've gone back many times and confirmed what options I selected, and I selected exactly what I said above. I don't see a way to report this. The only option to talk to TurboTax customer support appears to cost $80, which I'm not going to pay when it appears to be a technical issue on their end. Any advice would be greatly appreciated.

TurboTax Free Edition Online

Best answer by RachelW33

TurboTax is aware of this issue and is currently working on a solution.

As a workaround, you can answer "no" to the question "Was this a Qualified Disaster Distribution?" and when asked "What type of disaster affected you in 2017?" leave the selection blank and hit continue. This will not affect any calculations and you will be able to E-file.

Please check out the TurboTax FAQ below for more details and to sign up if you would like to receive updates on this issue:

https://ttlc.intuit.com/replies/7253580

Show previous replies

fg10950

Level 2

Get the update. It’s fixed now

xxthreesonsxx

Level 2

Having the same issue when the review is completed and nothing before then. Concerned to submit without having this resolved. TurboTax glitch they need to fix!!

sterned2

Level 2

April 4th, and instead it asks about disasters, and when answering no it starts asking about amounts of the hurricane disaster. No way to choose otherwise. Not an improvement.

sgoins01

Level 2

Same issue still, and it's April 12th!

srbytheway

Level 2

I was able to correct the problem by simply updating the software on March 10th. After I updated I rebooted my computer, opened Turbo Tax and the issue was gone.

RachelW33

Answer

Alumni - Expert

TurboTax is aware of this issue and is currently working on a solution.

Please check out the TurboTax FAQ below for more details and to sign up if you would like to receive updates on this issue:

https://ttlc.intuit.com/replies/7253580

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

wright-shelley-r

Level 2

I am having the same issue and if I follow these instructions it is then asking me if I want to pay the whole tax? I am afraid this is going to be an issue!

kenelk78

Level 2

This is STILL an issue as of last night when I attempted to file my 2019 taxes. I am currently searching for competing products because the message on TurboTax told me that I could be subject to a 50% disaster tax if I answer incorrectly. This is UNACCEPTABLE. This should have been solved before the 2019 tax year began as I'm sure MANY customers will be confused and turn to other products/services. Disappointed.

letfreedomring123

Level 2

This is RIDICULOUS. I am getting the exact same thing, and it's JUNE of 2020....GET IT TOGETHER!!!

DoninGA

Level 15

@letfreedomring123 wrote:

This is RIDICULOUS. I am getting the exact same thing, and it's JUNE of 2020....GET IT TOGETHER!!!

Just answer No for a 2016 and 2017 Qualified Disaster Distribution if it does not apply. Then click on Continue where asked if you repaid any 2016 and 2017 Hurricane Distribution in 2019 if it does not apply.