Received a distribution 1099-R from Great-West Retirement Services but Turbo will not accept from there. says not recognized

[SteamTrain · Accepted solution]

Don't try to import it, Just enter it manually using your paper copy.

..Ignore the box at the top of the screen and leave it blank.

.....go to the lower-Rt corner and click on

.........."I'll type it in myself"

Then enter your values manually using your paper copy

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And if you are using a phone..DON'T...... it would be best if you log off the phone...and go to a large tablet or full computer to log in thru a browser window.