COVID Disaster Distribution Form Problems

[cindyhuckabee]

We took a single COVID-related disaster distribution from our 401(k) accounts in 2020. We received Forms 1099-R for those distributions in early 2021 and paid the first of three tax installments. When completing the retirement income portion of my tax return, I select "No" when asked if I received a 1099-R for 2021, select "Yes" when asked if I've ever taken a disaster distribution before 2021, then fill out the information in the forms on the next page using info from the previous year's form 8915-E. Once I get back to the income section again, I click on "Wrap up income" and it asks if we took a COVID disaster distribution. I select "Yes" but then I'm told to revisit the retirement income section again. This is happening over and over and I cannot continue. Am I doing something wrong? I see I am not the only one having this problem. Does anyone have a solution?

[MichelleLO]

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

If you continue to have issues, please reach out to Turbotax Customer Support. 

What is the TurboTax phone number?