Did you also check the box for military pay on the "Do any of these uncommon situations apply to this W-2?" screen after you entered your W-2?
You are in the Irs.gov site. This is not where military should go to file for free. Go to Turbotax.com - Click on products and pricing - then click on Military. This will bring you where you need to file for free, if you are military.
Here is the customer support contact number to work any refund issues.
This year TurboTax will recognize your W2 as Military Pay and apply the discount.
I suggest rechecking your answers in the "My Info" section concerning military service. Be sure to indicate "Current or Former" military and continue all the way through the questions about your rank as well. Be advised the Military Free file is for enlisted ranks.
Also be sure as mentioned above when you enter your military pay W2 that in the follow on question you have indicated that the pay is "Active Duty Military Pay".
Your response led me to the right direction. I had all of that filled out. I decided to try something though that may helps others: if you have filled everything out, unclick and reclick everything. Not sure if that will help someone else - rather be safe than sorry.
Thank you for your response. Wouldn't have clicked on those pages without your push!