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The IRS is probably correct. There is a definite income limit if you are trying to claim the Credit for the Elderly or the Disabled using Schedule R. Most taxpayers are not eligible for this credit due to the very low income limits.
See the IRS Schedule R instructions here - https://www.irs.gov/instructions/i1040sr/ar01.html#d0e69
The IRS is probably correct. There is a definite income limit if you are trying to claim the Credit for the Elderly or the Disabled using Schedule R. Most taxpayers are not eligible for this credit due to the very low income limits.
See the IRS Schedule R instructions here - https://www.irs.gov/instructions/i1040sr/ar01.html#d0e69
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