I’m having a hard time figuring out how one gets questions answered from TurboTax (other than in this Community forum). When I purchased the Premier Online edition, it promised “Unlimited, on-demand answers from a tax expert” plus “Year-round expert tax advice and guidance.” Ok, where do I go to get these answers? I’ve spent hours on the website and in the Community forum looking for answers to a couple of questions I have, but to no avail.
When I call the phone number (800-446-8846), it sidelines me with all sorts of questions away from speaking to a representative and eventually just ends the call.
When I look for guidance on this site on how to contact a representative, it gives instructions on how to “Contact Us” or select "Let’s talk” or select “Talk to a specialist” – but these are options that aren’t showing up for me when I search all over the website. (Has TurboTax dropped these links from their site?)
I see that for almost $200 extra I can do the Premier Live edition. Is that the only way to interact with a Turbo Tax person? Surely, for the money regular TurboTax costs, there is a way to solve a problem without having to pay this extra sum.
