TurboTax

Level 1

Question

Why does my e-file taxes getting rejected?

It's saying my AGI is wrong from last year but it's right. I've went back through 7times and keeps being rejected

Level 15

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

If your spouse died during 2019 there is a problem efiling and you will have to mail your return

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.

For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-self-select-pin-from-last-year-doesn-t-match-irs/00/27197

Level 5

@VolvoGirl we are married filing jointly. Our adjusted Gross Income ( Line 7 form 1040) is $16,000. where we have to put this income in 2019 returns.

we have not yet filled 2018 returns yet.

Which tax return we need to file first, please 2018 or 2019.

Level 15

If you haven't filed 2018 then enter 0 for the AGI to efile 2019. It doesn't matter which year you file first. Go ahead and efile 2019 now.

You have to do 2018 using the Desktop program installed on your computer and print and mail 2018.

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