Chat with agent

Marcdetka

Level 2

Hello

Level 15

@Marcdetka This is not live chat. Post a complete, clearly worded specific question so someone knows how to help you and then wait for a reply.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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seth28412

Level 2

I need help explaining the fees being added to my account

mesquitebean

Level 15

@ seth28412 wrote:
I need help explaining the fees being added to my account

With your return open, click on the shopping cart in the upper right corner? Please state what all you are being charged for, and we may be able to tell you how to remove something.

Another way to see your fees is to go to the left column menu, choose TAX TOOLS, then TOOLS, then the blue button MY FEES.

Marcpigny25

Level 2

Hello,

I just received another refund, and I noticed that more fees are being deducted again.

I did not select any additional services, so l would like a full breakdown of these charges and to know if I can get a refund for any of them.

Thank you

DoninGA

Level 15

@Marcpigny25 See this TurboTax support FAQ for how you can review your TurboTax account fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US

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Wingsports

Level 2

I have used turbotax since the year 2000. I understand i cannot use it anymore because i need windows 11. I have windows 10. My laptop will not update to windows 11. So if i use HR bock will it use my turbotax data previously on my laptop. I cannot afford to buy a new laptop specifically fir the new turbotax

mesquitebean

Level 15

@Wingsports wrote:
I have used turbotax since the year 2000. I understand i cannot use it anymore because i need windows 11. I have windows 10. My laptop will not update to windows 11. So if i use HR bock will it use my turbotax data previously on my laptop. I cannot afford to buy a new laptop specifically fir the new turbotax

The H&R Block website says their software can import from TurboTax files (TurboTax calls it "transferring" the prior year data), but I don't know how complete or accurate the importing process is. If you go that route, you should go over all the info once imported into H&RB to be sure it's complete/accurate.

I realize you probably want to use a desktop product, but Online TurboTax (in a browser) is another option, and it will let you transfer the 2024 data file from your laptop. However, there are some drawbacks. Online TurboTax can only prepare 1 Federal return per account and has no forms mode for direct viewing/entry on forms.

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Seth7363

Level 2

Hi yeah so it says that my refund came in three days earlier than expected and it says that I should be receiving my refund by the end of today. When can I expect that to come in? Will it be before 5 PM cause I looked it up and it says it would be before five, but I’m just checking to see

Level 15

@Seth7363 No one in the user forum knows when your refund will post to your bank account. That will depend on your bank and when the bank posts deposits. You will just have to keep checking your own account.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

user17713663773

Level 2

I was double charged

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k

Level 15

How can I see my TurboTax fees?

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons (BEFORE you e-file) :

Remove Premium Services
Remove MAX Defend & Restore
Remove a state
Remove PLUS Help & Support
Remove Pay With Your Refund

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

@user17713663773

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Dennisrobbins

Level 2

I had an appointment 2pm

goths call at 1235 saying my appointMENT WAS REAdy FOR 1235

was never informed of change

230

was open so I am now here

again never received any email

as promised

what do I do?

user17715455831

Level 2

hello i have no way of getting in my email all done with doing my taxes but wants a code to that email to reply with a code

https://x.com/TeamTurboTax

mesquitebean

Level 15

@ user17715455831 wrote:
hello i have no way of getting in my email all done with doing my taxes but wants a code to that email to reply with a code

Are you saying that during efiling that you cannot access your email at all to verify your email address? You can also verify or change the email address if desired (using the steps below.) You can go to your settings in your Intuit Account and change and/or verify your email address there if it's not verified.

In the left menu column scroll way down to Intuit Account.
Then once in the Intuit Account settings choose tab Sign In & Security.
See if your email address has a tiny link beside it that says "not verified". If so, click that to verify.
Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
Or you can change the email address there that you want to use for notifications, if desired. if you do change it, then try to also verify it while there, and then maybe it won't require a code during efiling..

If after all that, you still can't resolve your issue, here's how to reach TurboTax Support 5AM-9PM Pacific, 7 days per week..

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:

or
https://www.facebook.com/turbotax

user17716908648

Level 2

I am trying to book a session to start my taxes and the chat isn’t available.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=m8zw1pbb

Level 15

We do not schedule sessions with the tax experts from this user forum.

You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746#M3984

@user17716908648

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**