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@user17722157974 

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

@Davec1968 No one can see your information; we do not know what "all of your stuff"consists of.   Some data can be imported; some other things need to be keyed in by hand.   Please ask us about something specific.

@user17723041079 No.  The TurboTax account fee is based on the types of income and credits you are reporting.

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@ youcangetit2025 wrote:

I'm having a hard time getting to where I can pay the price that I was given whenever I first went online to start my taxes. If I'm not mistaken you guys just settled a class action lawsuit on this very same thing. I was told $79 and now I'm being tricked into $188 I don't think so I'll call the Federal communication commission and get them involved now. 

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This is mainly a user community forum.  I'm a fellow user and don't work for TurboTax, but I can tell you a bit about how their prices work.  They say their prices can change at any time.  Historically, it has worked like this:

In the early half of filing season, they offer discounted prices.   Then historically on March 1 the prices revert to the late-season pricing.    So prices went up yesterday unless paid prior to then.   As I look now at the product pages, it looks like they may go up yet again at some point.   To make it more confusing, they occasionally run a special discount that lasts a few days.

Are you using the Premium edition?   $188 sounds like the March 1 pricing for the Premium edition with both a Federal and state return.

Starting March 1 this is what is currently showing:

Premium Federal  $129

Premium State $59 

From the pricing page it looks like it may increase again at some point.   When the next price increase occurs, it looks like the undiscounted price for Premium will become $139 for Federal and $64 for state.   

Here's the current Premium product page and pricing  (the slashed price is the late-season price if there was no discount)

https://turbotax.intuit.com/personal-taxes/online/premium/

I don't know if you would qualify for the Deluxe Edition (it depends on the situations in your return), but the Deluxe edition also increased on March 1, and here's the current Deluxe pricing:

Deluxe Federal $69

Deluxe State  $59

If you qualify for Deluxe, you may be able to downgrade.   Online Deluxe cannot handle Schedule C (business with expenses), Schedule D for capital gains/losses from stocks, bonds, mutual funds, etc., Schedule E for Rentals/royalty,  or Schedule F, and cannot enter K-1.

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@Jennifermarie28 wrote:

My refund says was sent to my bank the 25th but yet to be received said to contact after the 25h wasnt wasnt sure you all could help since I filed with yall

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Did you request that the TurboTax account fees be paid from the federal tax refund?

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service

@Atkinsjennifer If you e-filed your tax return your electronic signature is the 2024 AGI you entered to e-file the 2025 tax return

@Courtneybarrett1722 Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

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@ samanthaobstmayer wrote:

• I recently moved to Canada in December and need to file my taxes for last year. I do have an account with you that I used before to file my taxes when I was in Canada for a working holiday year. I now have a new social insurance number and don't know how to change that with you. I need 5o file my taxes for last year according to cra to be able to create an account with cra which I need.
•  

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 That's not clear, but could you perhaps be in the wrong forum??   Are you wanting to ask something in regard to USA TurboTax or Canada TurboTax?   You're posting in the USA TurboTax community forum.     You mentioned "need to file my taxes for last year."   Need to file them where--US tax return or Canadian tax return?

     If you don't have a question about USA TurboTax, here's how to get to the Canadian TurboTax support.

Canada TurboTax Community forum:

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

TurboTax Canada customer support :

https://turbotax.community.intuit.ca/community/tax-topics/help/what-are-the-customer-service-hours-f...

@Denneyr1437 Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com