Chat with a rep

Level 15

@18trudc Not sure why you are posting only "Hi"----this is not live chat. If you need help, please post clearly worded, complete questions here so someone will know how to reply and help you. We cannot see your screen or your tax return

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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ullrichbc

Level 2

I need help retrieving my 2024 Tax transcripts.

https://myturbotax.intuit.com/

Level 15

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

Start a 2025 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m5y4ch1y

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

Account Recovery

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-tax-file-computer/L0XJvPaJr_US_en_US

https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/find-tax-data-file-mac/L4VNGm33S_US_en_US?uid=m6guhab0

You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return.

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/pub/irs-pdf/f4506.pdf

SAVE YOUR TAX RETURNS !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records. That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m6guj526

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m78eb8pc

In order to transfer a past year return to the new return you need the tax file

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-online-return-tax-data-file/L4xwOG3LF_US_en_US?uid=m6guk3xl

NOTE: TurboTax and the IRS save returns for seven years. Returns older than seven years are purged.

@ullrichbc

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Dabomb4470

Level 2

Can you find my 2024 taxes

mesquitebean

Level 15

@Dabomb4470 wrote:
Can you find my 2024 taxes

This answer assumes your previous returns were prepared in Online TurboTax. Any return prepared in desktop TurboTax will not be in an Online account. Here's how one would normally find past-year online returns and how to troubleshoot for multiple accounts (User IDs) if necessary. Many people end up with more than 1 account. The pathway to download the PDF or tax data file depends on whether or not you have started an online 2025 return. I provide both scenarios below, so choose which one is appropriate for your situation.

If you have not yet started a 2025 online return:

Sign in to your account. What you see next depends on whether or not you have already started a 2025 return in that account. If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2025 return in that account. If you haven't yet started a return, it will start asking you some questions. Answer those preliminary questions on a few screens (you don't actually have to prepare a return), and then when you are far enough into the process, the left menu column will change, and you'll then see a Tax Home option in the left menu column. Do not click the Documents tab. Instead, click on Tax Home. Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents". Expand that section and choose the past year you want. If your past returns are not shown there, then you likely have multiple accounts and signed into the wrong one. I'll tell you below how to troubleshoot.

If you have already started a 2025 online return:

Log in, and if you've already started a 2025 return in that account, then it may already open at the Tax Home. If not, click the Tax Home tab in the left column menu. Do not use the Documents tab. At the Tax Home scroll down and expand "Your Tax Returns & Documents." If the past returns are not there, see the steps below.

If you do all that and can't find the past return, here's how to look for multiple accounts:

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.

Morrena

Level 2

Good afternoon my name is Treon Anderson I’m trying to get last years taxes so I can do my taxes for this year

DoninGA

Level 15

@Morrena

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Go to this IRS website for free transcripts of a federal tax return - https://www.irs.gov/individuals/get-transcript

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

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Er-cB0wAn3

Level 2

Hello

Level 15

@Er-cB0wAn3 This is not live chat. In order to get help from the user forum you need to post a complete and clearly worded specific question so that someone will know how to help you. We cannot see your screen or your tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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user17710315368

Level 2

I accidentally put in wrong bank number

https://www.taxpayeradvocate.irs.gov/news/tax-tips/direct-deposit-changes-for-2026-could-affect-how-and-when-you-get-your-refund/2026/01/

Level 15

Did you already e-file? If you did NOT e-file you can go to the FILE section step 2 to enter/change how you want to receive your refund. If you want direct deposit you need the routing number and your own account number.

If you e-filed:

Banking information for direct deposit is wrong or closed

If you entered incorrect banking information for your refund, you can change it if your return is rejected. If it is accepted, however, it is too late to change it. The bank will reject the refund and send it back to the IRS.

If you take NO action—-the IRS will freeze your refund for at least six weeks and then mail you a check.

If your refund is sent back to the IRS—- make certain that the address you entered on your Form 1040 is correct. And…open all mail, even if it looks like junk mail.

@user17710315368

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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pottero

Level 2

I just installed TurboTax Home & Business, found and imported my file from last year and tried to do a File; Save As.

The save as dialog box only shows drive C:. I keep my files on a network drive (F:). The drive shows in Windows File Explorer but not in TurboTax.

How di I fix this

mesquitebean

Level 15

@ pottero wrote:
I just installed TurboTax Home & Business, found and imported my file from last year and tried to do a File; Save As.
The save as dialog box only shows drive C:. I keep my files on a network drive (F:). The drive shows in Windows File Explorer but not in TurboTax.
How di I fix this

I just tested mine, and it has no problem using "Save As" to save to a drive letter other than C. In the TurboTax program, when I choose "Save as", a small Explorer pane pops up. In the left column of that popup when I scroll up and down, I can see my whole directory tree including other drive letters, and can choose to save the file to another drive, even a thumb drive (which I do often as a backup while working on my return.) My other drive is not a "Network drive" per se, however, but it seems it would work the same way.

Are you saying that in that popup when you scroll up and down that left-column directory tree you can't find the Network drive at all? If so, I don't know what to tell you, since I don't use a network drive, and my TurboTax program finds my other drive letters OK.

Maybe it's a Windows issue or network issue. Does your network drive have to give permission to a program first to see and use files on it? (Just thinking out loud)

In the meantime, I guess one workaround as you troubleshoot this would be to save the file first in regular fashion to the Documents\TurboTax folder ( which is the default folder for TurboTax data files), then copy/move that file to the network drive.

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JoyLewis

Level 2

I got four login codes via text message from you guys and I was not logging it at the time. I just logged into send this message to find out what's going on or what I need to do to protect myself.