All Posts

I filed my taxes again with you this year.  My initial return was rejected due to an SSN error but I had already submitted my payment info at the point of submit.  When I received the rejection text, I refiled after correcting and clicked the payment link.  The page redirected to the irs page, once there I saw the suggestion to earn points using my cc so decided to pay with that method.  Six days later, I receive a notice from my bank that I had a large payment  go to the irs from my bank account i- the initial payment from the rejected return!!!  I called the irs and spun forn45 mins accomplishing nothing.  Called TT and the agent was helpful but agreed this is a glitch that shouldn’t happen.  He refunded my $300, but what about the $15k I have to now ‘wait for the IRS realize I double paid and I’ll get a refund in 4-6 weeks’ !!!  What the actual F is my question TurboTax?  How did you reject my return, have me fix it but never reject the original payment or even indicate I had a pending payment?  Further to that, how can I go to my Home Screen now and STILL make another payment once two have been made??  Own the errors in your software and have a fund set up to help clients get made whole after your negligence and crap programming!  Please respond with something other than I’m sorry we will look into it. 

There seems to be many difficult issues using TurboTax for Business, whether it is the desktop version or the online version.   Let me describe the situation:  many corporations in NJ are S-corp for federal purposes ND C-Type for NJ purposes.     On Turbotax for Business desktop (Windows), in 2025, when one completes the Federal income tax S-Corp. the only choice for NJ corporation is New Jersey S-Corp.  One cannot get the New Jersey C-Corp program as a choice.  But the New Jersey C-Corp business turbotax does exist.  I had to get TurboTx technical support to bypass the screens on the desktop and helped my download and install the NJ C-COrp program.   I note that this situation did not occur in 12023 nor 2024.  It seems like a new issue.   I tried to use TurboTax for business on the Web.  One can use it an only pay when filing.  The Federal S-COrp par went well--just like the desktop version except it is harder to find esoteric tax credits on the Web version.  However, when it came to trying to gain access to New Jersey C-Corp program on the web, it was impossible:  the only choice was NJ S-Corp. I do not know if there is a workaround as there was with the desktop version.     TurboTx help told me that the web version will only allow for NJ:  C-Corp Federal--NJ C-Corp or S-Corp Federal, NJ S-Corp. I do not know why this is a problem,  The NJ forms for S-Corp and C-COrp are almost identical.   These problems are not disclosed on the desktop before you purchase; on the Web version you are not paying until it files so you do not lose money but you do lose time.