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fwiw if you can't reach support you can lodge a complaint here to the Office of the President https://www.intuit.com/company/contact/office-of-the-president/?cid=executives_intuit_click_us_oop-form_en_%7Ccontact_link%7C_oop   they sent out an offer for 30% off various online services (not desktop), that's probably the most you'll get out of this.   the data download says up to 15 days to process, I got mine in 6 days when I tried it and it certainly had my ID data from 2014 which was the last time I used this thing, so you should be able to get your data back.   if you need alternative service there are many that have popped up many months back when this was announced, here is the current list.  Deductible Duck seemed to have a lot of early traction migrating ID users into their service.  Probably not going to be free tho.   Deductible Duck Deductib.ly DeductAble Kebab Deduct It Deductible.me

Yes, I have requested my information and hoping they come through.  I was a long time customer through 2018 when I had to switch over to a CPA. I continued to file my son's taxes through TurboTax.  My issue is I never received any communication, only marketing emails.  

I have been a long time TurboTax user through 2018 when I had to start using a CPA.  I continued to use TurboTax for my son's return.  I planned to return to TurboTax once my CPA needs were complete. Also, the whole point of TurboTax offering It's Deductible as a free service was to entice people to use TurboTax, a sound marketing strategy. I have a sign-in account with Intuit, my issue is with them not notifying me of the change via my account email and I am uncertain if I will be able to recover my entries.  And, there is already quite a bit of interest from those I have reached out to.  Thank you for your input.

This answer assumes your previous returns were prepared in Online TurboTax.   Any return prepared in desktop TurboTax will not be in an Online account.  Here's how one would normally find past-year online returns and how to troubleshoot for multiple accounts (User IDs) if necessary.  Many people end up with more than 1 account.  The pathway to download the PDF or tax data file depends on whether or not you have started an online 2025 return.  I provide both scenarios below, so choose which one is appropriate for your situation.   If you have not yet started a 2025 online return: Sign in to your account.   What you see next depends on whether or not you have already started a 2025 return in that account.   If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2025 return in that account.  If you haven't yet started a return, it will start asking you some questions.  Answer those preliminary questions on a few screens (you don't actually have to prepare a return), and then when you are far enough into the process, the left menu column will change, and you'll then see a Tax Home option in the left menu column.  Do not click the Documents tab.  Instead, click on Tax Home.  Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents".  Expand that section and choose the past year you want.   If your past returns are not shown there, then you likely have multiple accounts and signed into the wrong one.  I'll tell you below how to troubleshoot.   If you have already started a 2025 online return: Log in, and if you've already started a 2025 return in that account, then it may already open at the Tax Home.  If not, click the Tax Home tab in the left column menu.  Do not use the Documents tab.  At the Tax Home scroll down and expand "Your Tax Returns & Documents."   If the past returns are not there, see the steps below.   If you do all that and can't find the past return, here's how to look for multiple accounts: You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.   To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access. NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session. https://myturbotax.intuit.com/account-recovery If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:          Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.

@Jillkins9 wrote:  .....I have contacted local media, the BBB, my state attorney general and posted on X.  Do you think anyone is really going to care considering you're not even a paying customer? Kind of ludicrous.     @Jillkins9 wrote: Depending on how this is resolved, I would be hesitant to ever use Intuit again. Huh? You stated that you weren't using TurboTax in the first place.

@TomYoung i would save a copy of tilde file to another location, then remove the tilde from the file name. you do not import 2024 into 2025. Rather, when you start the 2025 app you select start a new return. the app looks for the prior year's file. a window opens up showing the 2024 tax files it found. you then select transfer return and that populates the 2025 return.  

The ability to transfer 2024 data into a 2025 return is still present, but first we need to understand your situation.   You say you are using Online Premium. Did you proceed all the way through some initial screens, chose a product, and got to the MY INFO section?  And in the MY INFO section, was none of your data there?   If so, the most important factor is how did you prepare the 2024 return?  Did you prepare it in Online TurboTax last year, or did you use the 2024 desktop software?   If you used Online TurboTax for 2024, and if you are in the same account as you used last year, the 2024 data should have transferred automatically into your 2025 online return.  If it didn't populate, then you may have more than one online account and signed into the wrong one.   If that's your situation, I've given instructions below for looking for multiple online accounts.     On the other hand, if you used desktop TurboTax for 2024, we can tell you how to transfer the *.tax2024 data file into a 2025 return, depending on what you want to use for 2025.   If you want to use 2025 Online TurboTax, we can tell you how to transfer the 2024 desktop tax data file into the 2025 online product.   If you used Online TurboTax for 2024 and again now for 2025, and if the transfer did not occur and it's asking you to input all your data, here's how to look for other online accounts that you might have.        You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.   To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access. NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session. https://myturbotax.intuit.com/account-recovery If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:          Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.