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ah if you bought the "online" product which Intuit started selling at authorized retailers, this is like pre-paying for online, it's non-refundable and a different product to the downloadable desktop s/w.   Intuit are certainly pushing towards online, but desktop s/w is still supported if your OS is Win 11 or Mac OS 14 or above.

We can't make phone calls from this forum.   We do however resolve problems online. Can you clarify your situation? Do you have two 1099-Rs? Is one labeled "corrected"? Are the amounts in Box (1) the same on both? Are the codes in box 7 the same? Can you identify what is different? However, you can establish a video conference with a representative. There is an additional charge.   You can establish a video call by subscribing to TurboTax Live or Full Service.  In these sessions, you can see  the TurboTax representative, but they cannot see you.  In addition, the representative can see your tax return. You will do the navigation, and You will make any changes to the return. How to Connect Sign in to TurboTax  Select ‌ Live Help or Help Choose  Contact Us or  Connect with live help. Follow the prompts to select your preferred method, which may include One-way video,  Phone call Or live chat.

Yes. You should file an amended tax return if you omitted to report your tips to exclude them from your taxable income.   When amending, you can follow the instructions in this TurboTax Help article to enter your tips on your tax return.   If you are expecting a refund, we recommend that you wait to amend until after the IRS has processed your original return and you have received your refund.   To amend your tax return, please read this TurboTax article. 

In Michigan, private pension income is generally exempt from state income tax if you are age 67 or older. To deduct your private pension income in TurboTax Online, follow these steps: 1. Go to the Federal section and then to Wages & Income. 2. Locate and select IRA, 401(k), Pension Plan Withdrawals (1099-R). 3. Enter your pension details as requested. 4. After entering federal pension info, navigate to the State section. 5. Look for the Michigan state's pension exclusion or subtraction item, often labeled as "Pension and Annuity Subtraction". 6. Enter the pension income amount eligible for deduction based on Michigan rules (typically your pension if over 67). TurboTax should then apply the Michigan pension exclusion and reduce your state taxable income accordingly.

@garyl888 if a CPA has been preparing your returns for prior years, none of that info will be in TurboTax. From the prior return you'll need to enter the info for each asset used in the rental.    You also have to keep track of the depreciation taken, because the rental property will probably not transfer to the 2026 return when you do it in 2027.  The depreciation you took is subject to special treatment if you ever dispose of the property 

Was it the At Risk box for Schedule C line 32?   That’s a common one to get wrong.   You can get back to the question about your business investment being at risk by going to the Schedule C and finding the Final Details > Special Situations section (if using TurboTax Home and Business) or the Uncommon Situations section (if using TurboTax Online).     Within those sections, there will be a check-box to indicate 'I have money invested in this business that I'm not at risk of losing; that is, certain cash, property, or borrowed amounts that are protected from loss.'  Uncheck that box if your investment in your business is not at risk.     If you don't know what it means then probably All your Investment is at Risk (check Box 32a). Answer Yes.  It means you are using your own money for the business.

You need to go to the investment sales area in the Wages and Income section of TurboTax, then Investment Income, then Stocks, cryptocurrency, Mutual Funds, Bonds, etc... On the next screen you'll see a list of the investment sales you entered. Use the drop down arrow next to the one you want to see and you'll see the edit option necessary to makes changes. Once you click on the edit option, you will see the box 1(d) entry that you can change.