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I have read enough of the postings about how to get desktop Turbotax to activate.  I have had all of the same issues, tried all of the fixes, and spent hours and hours online with their helpers who were given access to my computer to see what I'm doing.  They finally admitted they don't have an answer.  I submitted a refund request and, of course, have heard nothing.   It's time to consider a class action suit.  I have contacted a nationwide firm that is interested and have offered to set up a website where the class can enter their information and complaint.  I did this with Chase Mortgage about 20 years ago when they started a wrongful forclosure on my house for the THIRD time due to "late payments".  I started sending checks certified mail to prove that they received it by the first, yet the payment wasn't applied until the 9th, just like clockwork to get the late fee.  I heard from thousands of people who lost their homes.  I reported it to the Michigan attorney general with a request to pull their license to issue mortgages in Michigan.  They did it. The only thing these clowns care about is the bottom line, and when you threaten that, they come hat in hand to make it right.   I heard from the president of Chase Morgage within 24 hours to see how they could make it OK.  Oh, and they paid for every minute I spent with an attorney, my time, his time, and pain and suffering.   In short, we live in a world where it's sell, sell, sell, and to hell with the consumer. They make us responsible for their product failures, their employee performance, and other areas where we have no power.  I actually offerred to go into the Chase headquarters, do employee evaluations, and fire the ones who just couldn't apply a mortgage payment. Since these community postings are probably monitored, let's see how many of you respond to this posting that you're interested in a little financial justice.  Time is money, and I have lost quite a bit of unbilled hours paying for their incompetence and heart muscle from being pissed off. You can bet they are monitoring to see just how many of us are out there, and if they're smart, doing the actuarial review to see how much liability they're taking on.   Intuit: If you're watching, you better reach out because you have poked a very fed up and experienced bear who will not hesitate to make a few class action firms very rich.