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Some customers are experiencing issues when trying to file and pay with their refund.  We are investigating this issue.     However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.  

I still don't have access to Form5695 support despite receiving an email that indicated the updates were now available.  I've checked for updates but am told the software is up to date yet still get the "not yet available" message when I try to access the Form.  I saw the post about adding a reply if the update wasn't available by 1/25/2026 so thought I'd check to see if there was an update on the availability.  Thank you.

You cannot change the tax year.   The current online program is for 2025 only.   Only a 2025 return can be prepared online and only a 2025 return can be e-filed.   Online preparation and e-filing for 2022, 2023, and  2024 is permanently closed. Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.   To file a return for a prior tax year  If you need to prepare a return for 2022, 2023, or 2024  you can purchase and download desktop software to do it, then print, sign,  and mail the return(s) https://turbotax.intuit.com/personal-taxes/past-years-products/ You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.   Remember to prepare your state return as well—if you live in a state that has a state income tax.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0     When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

Some customers are experiencing issues when trying to file and pay with their refund.  We are investigating this issue.  However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.   @akanke30 

"Employer cannot provide another"---sounds like baloney.   They just do not want to be bothered.     TurboTax does not have your W-2.   W-2’s come from employers.  There is not a federal or national website that provides W-2’s.   If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.   W-2's come from your employer, and they have until January 31 to issue it.  Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. Some employers have payroll sites that will have your W-2. You might need to phone, text, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.     Every 2025 W-2 that you received must be reported on your 2025 tax return, even if they are for small amounts.  Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer.  You do not want trouble with the IRS for under-reporting your income or have your refund delayed by having missing income.   ALL of your W-2’s must be entered on the SAME tax return.     Go to Federal>Wages & Income to enter a W-2. After you enter the first one, you click Add Another W-2.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/get-copy-w-2/L8FTim9MO_US_en_US?uid=m68ee4os   https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-enter-w-2/L55HzdeDr_US_en_US?uid=m68efe36   And….SAVE YOUR OWN W-2!  TURBOTAX DOES NOT SAVE IT FOR YOU.  TurboTax will not have a copy of it in your account and will not have an image even if you snapped a photo or imported it.  It is up to you to save it for your own records as stated on the back of the W-2.    Other ways to get W-2’s: You can get a wage and income transcript from the IRS:  It will not show the actual W-2, 1099’s, etc, but will show the income information the IRS received.  It will not, however, show your state information. It will only show the federal information. https://www.irs.gov/individuals/get-transcript     Pay Social Security $62 per tax year for your W-2’s.:   https://faq.ssa.gov/en-US/Topic/article/KA-02501  

If you’re unable to save changes to an existing business profile, you can work around the issue by setting up the business again with the updated information.    From the QEF Home screen, find the "Transfer Business" or "New Business" button. Rather than editing the old profile, create a new business entry using the correct address. Since the EIN stays the same, you can use this new profile for your 2025 filings. The old entry isn’t deleted—you’re just moving forward with a new, updated profile that works around the editing issue. Let us know if this works.

No.  The mother would not need to have a court order or court document to  file the return.  When walking through the steps to file, in the personal info section, there is a box to check that says this person died in 2025.  She will need to check that box.  If the deceased is due a refund, then she will need to fill out form 1310 which can be done in TurboTax as well to claim the refund. 

No, you can only get a copy of the W-2 from your employer. They are required to provide it to you even if you lost it, I suggest you be persistent. If you cannot get a copy, you can contact the IRS and they will get involved, but they cannot give you a copy either. Worse case scenario, there is a way to estimate the information on it so you can prepare your tax return, but you are required to first exhaust all efforts to get it from your employer.

The $6,000 senior deduction is per eligible individual (i.e., $12,000 total for a married couple where both spouses qualify).   However, the deduction may be phased out for taxpayers with modified adjusted gross income over $75,000 ($150,000 for joint filers).   @user17696461055