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I am having this same issue now (as of 1/12/26) - Everything was fine until I cleared my return to start over. Now, I cannot start over. When I click start for free, nothing happens. I have cleared the browser, tried other browsers and restarted computer multiple times.

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.    https://myturbotax.intuit.com/   Start a 2025 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.   https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010     https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m5y4ch1y   Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx Account Recovery     Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-tax-file-computer/L0XJvPaJr_US_en_US   https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/find-tax-data-file-mac/L4VNGm33S_US_en_US?uid=m6guhab0   You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return. https://www.irs.gov/individuals/get-transcript https://www.irs.gov/pub/irs-pdf/f4506.pdf       SAVE YOUR TAX RETURNS ! EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.    https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m6guj526   https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m78eb8pc In order to transfer a past year return to the new return you need the tax file   https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-online-return-tax-data-file/L4xwOG3LF_US_en_US?uid=m6guk3xl   NOTE:  TurboTax and the IRS save returns for seven years.  Returns older than seven years are purged.    

I see your question has not been addressed.   Hopefully, someone familiar with that subject will respond soon.   In the meantime, are you working as an employee (W-2) or an independent contractor (1099)?

The information for this form is carried over from your Federal entry. Have you returned to your Federal income entries to ensure the information you entered for Kentucky is accurate?   The Schedule KW-2(1) is a summary schedule used by the Kentucky Department of Revenue for paper-filed returns. I see this form is not available yet, so your error is likely due to that.   You can use this link to reference when your tax forms will be available. You can search by TurboTax Product and for IRS and state-specific forms.

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.    https://myturbotax.intuit.com/   Start a 2025 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.   https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010     https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m5y4ch1y   Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx Account Recovery     Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-tax-file-computer/L0XJvPaJr_US_en_US   https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/find-tax-data-file-mac/L4VNGm33S_US_en_US?uid=m6guhab0   You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return. https://www.irs.gov/individuals/get-transcript https://www.irs.gov/pub/irs-pdf/f4506.pdf       SAVE YOUR TAX RETURNS ! EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.    https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m6guj526   https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m78eb8pc In order to transfer a past year return to the new return you need the tax file   https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-online-return-tax-data-file/L4xwOG3LF_US_en_US?uid=m6guk3xl   NOTE:  TurboTax and the IRS save returns for seven years.  Returns older than seven years are purged.    

It depends. Since your gift is from a person, you should leave Line 2a blank as this only is applicable if you received the gift from a trust. Here how to enter the information correctly on Form 3520.   For part 1 of the form, Complete lines 1a through 1k with your own information (name, address, social security number etc.). Go to Part 1V, go to line 54 and check the "yes" box Line 54 (Columns a–c): List the date of the gift, a brief description (e.g., "Cash gift"), and the Fair Market Value, if the gift was property in lieu of cash. It is not necessary to provide the name of the person who gave you the gift. You only need to provide names and addresses if the gift came from a foreign corporation or partnership (Line 55).   Instructions for Form 3520              

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.   Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.  You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com        How can I see my TurboTax  fees?    https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k   What is Refund Processing Service?  

She paid the electricity portion of the bill in December and pulled it from the 529, and waited until January to pay the fixed rent portion, and pulled that last week.  Her expenses for rent Sept through Dec, plus electricity Sept - Nov, and food was less than the fall semester COA.  We'll prorate rent through graduation, and claim electricity through April at least (will be billed in June?), maybe not bother with a week (graduation is May 9) in May, depends on whether she's hit the COA or not.

If you prepared a city return using TurboTax, you did that as an extra step after your state return, so look at the pages in the PDF that come after the state pages.     You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.    https://myturbotax.intuit.com/   Start a 2025 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.   https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010     https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m5y4ch1y   Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx Account Recovery     Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-tax-file-computer/L0XJvPaJr_US_en_US   https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/find-tax-data-file-mac/L4VNGm33S_US_en_US?uid=m6guhab0   You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return. https://www.irs.gov/individuals/get-transcript https://www.irs.gov/pub/irs-pdf/f4506.pdf       SAVE YOUR TAX RETURNS ! EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.    https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m6guj526   https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m78eb8pc In order to transfer a past year return to the new return you need the tax file   https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-online-return-tax-data-file/L4xwOG3LF_US_en_US?uid=m6guk3xl   NOTE:  TurboTax and the IRS save returns for seven years.  Returns older than seven years are purged.      

Use your school's COA for off-campus housing as a guide for qualified 529 disbursements.  For example, if that amount is $1,500/month and your student attends for nine months, you can withdraw $13,500 for Room and Board expenses.  Add that to tuition and other qualified education expenses for a total withdrawal amount from your 529 for the school year.    You won't need to track details of utilities, groceries, etc. if you use this method (unless for your own records) and may not even need to enter the 1099-Q in your tax return.   Here's more info on Form 1099-Q.   @anonymouse1 

If your income was higher in 2025, your sales tax deduction on your tax return may also be higher, as it is based on income. However, TurboTax gives you either the Sales Tax Deduction or the State Income Tax Deduction on your return, whichever is higher (but not both).   Here's more detailed info on Sales Tax vs. State Income Tax as well as a Sales Tax Deduction Calculator.    Your sales tax deduction may be reduced if you are subject to SALT tax limitations.  Here's detailed info on SALT Deduction for 2025 if you think that applies in your situation.    @zambonizima         

If it's asking why you got the 1099G for a state refund then you are in the wrong place. Go back and enter it here……. To enter a state refund just type 1099-G or 1099-g (with the dash) in the search box at the top of your return and click on Jump To it. Enter the 1099G under Federal on the left side Wages & Income at the top Scroll down to Other Common Income You might need click on Show More to expand the section Then it's the first line for Refunds Received for State/Local Tax Returns - Click Start or Revisit You do not want the next line that says Other 1099G Income On the first screen check YES - Received a State Refund. Enter the amount and continue on and after a couple screens, it will ask you a couple questions to determine if it's taxable. It may or may not be taxable. It is taxable if you itemized deductions the year it is from. If you took the standard deduction it is not taxable and you don't even need to enter it.

@Mr_G    I don't see that I said anything about Fidelity in this thread.  Did you mean to post on another one?  I think Fidelity only has a discount for the Online version this year.       Do you want to buy the Desktop program?    There are cheaper ones than $159.   You can buy the Desktop Download program here or in stores or online like Amazon, Costco, etc. https://turbotax.intuit.com/personal-taxes/cd-download You need a full Windows 11 or Mac OS Sonoma 14 computer to install it.

First, determine if the student your dependent.  Please be aware that the student is your dependent (and you could claim them as your Qualifying Child) if the student is:   Your child and  Under 24 at the end of the tax year and  Lives with you for more than half the year (being away at school is counted as living at home if they intend to return) and The student did not supply more than half their own support   The student's income is not a factor in claiming them as your "Qualifying Child" dependent as long as they meet the above requirements and did not supply more than half their own support. Working a summer job usually does not supply more than half a student's support. Scholarships are not considered as support supplied by the student, but loans are. Income earned and saved does not apply to support, only income used to pay for living expenses are considered as part of the student's support.    If you need clarity on who is considered a dependent student, I suggest you use this link or post as a new question since that is a different topic.    To address your question, when funds are withdrawn from a 529 education savings plan for education expenses, it is always best to have the funds withdrawn or transferred to the school in the name of the student (beneficiary).   If you, as the owner of the account, make the withdrawal, only you can enter the 1099-Q into your TurboTax program since that form with then be issued to your Social Security Number. If the student is also claimed on your return, the program can assign the withdrawal to the student's education expenses. If you do not claim the student, you will need to indicate in the TurboTax program that the funds were used for education expenses for a student not listed on your return. This gets complicated as the student will then need to claim the assistance on their return without a 1099-Q, or adjust the amount of expenses they paid. TurboTax can do the calculations for this situation, but the input of the data is difficult for both taxpayers.   I suggest you first gain clarity as to if the student is your dependent. If they are, you can still "Not claim" them, however they still cannot claim themselves. They can file a tax return as a dependent whether they are claimed by someone or not.    If the student is your dependent, but your income will not allow you an education credit, you do have the option of "not claiming" the student in which case the student can file (as a dependent) and be eligible for the "NON-REFUNDABLE" portion of an education credit. The dependent student would select "Another taxpayer can claim me" and then "Another taxpayer will not claim me" (in other words, they are your dependent, but you are not claiming them on your tax return). The student would then be eligible to apply for the non-refundable portion of the education credit. This non-refundable portion of the credit is only advantageous if the student has taxable income to which the non-refundable portion of the credit would apply.   You may find more useful information in IRS Pub 970, please see the chart on page 20 for when a dependent student may claim the non-refundable portion of an education credit.