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if you have the basis version of TurboTax, phone support is only provided for a fee. here's a guide for the CTC To qualify for the Child Tax Credit, you (or your spouse, if married filing jointly,) and each qualifying child must have a Social Security number that is valid for employment in the United States and issued before the due date of the tax return (including extensions). Additionally, to be a qualifying child for the 2025 tax year, your child generally must: Be under 17 at the end of the tax year. Be your son, daughter, stepchild, eligible foster child, brother, sister, stepbrother, stepsister, half-brother, half-sister, or a descendant of one of these (for example, a grandchild, niece or nephew). Not provide more than half of his or her own support for the tax year. Have lived with you for more than half the tax year. Be claimed as a dependent on your return. Not file a joint return for the year (or filed the joint return only to claim a refund of taxes withheld or estimated taxes). Be a U.S. citizen, U.S. National or a U.S. resident alien.   so check what was entered on the dependent info page   if you want to contact Turbotax 5am-5pm Pacific Time (8-8 Eastern) Monday - Friday https://support.turbotax.intuit.com/contact 800-446-8848  

Your Virginia taxable income is -$450 while your Federal is $0 may be due to Virginia-specific deductions that are applied to your Federal Adjusted Gross Income (AGI)... which is quite common and nothing to worry about.   Virginia starts its calculation using your Federal AGI and then subtracts: Personal Exemptions for yourself (and spouse/dependents). If you or your spouse are 65 or older, you may qualify for an Age deduction. Virginia has its own standard deduction amount ($8,500 for singles / $17,000 for married filing jointly). Thus, if your income was already near $0, these state-level subtractions may push your "Taxable Income" into the negative.   A negative taxable income is treated the same as $0. You cannot owe taxes on less than zero dollars.   Since there is no entry of $450, that specific number might be a partial exemption or a specific state adjustment.

You can deduct the loss as a loss on investment if you never used the house for personal purposes. You should report the Form 1099-S as an investment sale as follows:   You enter investment sales in the Wages and Income section of TurboTax, then Investment Income, then Stocks, cryptocurrency, Mutual Funds, Bonds, etc... Skip the section where it asks if you want to upload your tax documents. Choose Other for the type of investment sold. You'll come to a screen where you can enter in your sales proceeds and cost basis. On that screen, choose Land (other investment purpose) for the investment type sold. Enter in the proceeds as reported on the Form 1099-S you received and enter as the cost what you spent on the property, including deductible closing costs.