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Did you start 2023 online?  How to finish a return you started online https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/01/26322   Or need to start 2023?   How to prepare a prior year return https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-prepare-a-prior-year-tax-return/00/25984 To do a prior year return you have to buy the Desktop program here, https://turbotax.intuit.com/personal-taxes/past-years-products You will need a full Windows or Mac to install it on.

I am sorry- I AM talking about 2024. We just received 2024 KY refund which was 1000% LESS than we expected because the new employer took out KY taxes. I spoke to the KY Dept of Revenue and they require an amended W2 from the employer with an explanation. No problem there, but the employer wants to verify where I got the info that residency in TX is based on start date of new job.  I have combed through instructions, and online, and the only place I see it is in the TT software. Just looking for the law.

I knew Intuit didn't own Quicken, was just trying to make point that TurboTax could support Windows 10 as most all other companies are doing- it's not difficult.   Actually, I know people who went to 11 and didn't have to update apps.   Most organizations are insuring that their software will work on either platform Windows 10 or 11 as long as MS supports the operating system.  

As another long time user (only 20 years though) I disagree with TT decision to not support the program for those using Win 10 and finding it perfectly satisfactory. As another commenter noted above, I too am unwilling to use the online version. PLEASE RECONSIDER THIS DECISION & CONTINUE TO MAKE TT AVAILABLE FOR WIN 10 USERS.  

Here what Quicken says, they must have done some upgrades in code for 11, but still made fixes in new code to continue support for Windows 10.    Yes, newer versions of Quicken are fully compatible with Windows 10 and Windows 11, but older versions may not be officially supported and could experience compatibility issues, crashes, or data corruption.

I posted a message to the president's office last week and got a call back the next day. Spent twenty minutes on the phone with a very nice lady who listened patiently to all my complaints and comments. She suggested using the online version, but told me it doesn't have the Forms option, which I use to check some of the more complex transactions I need to report. I also asked her if online would still let me do the tax returns for a couple of family members, and she said that online doesn't allow that either. Then I asked her about the cost of the online version of Premium, and it comes out much more expensive than buying the desktop version when there's a deal at Amazon (which there always is).  So I'd be paying more for less. I hope enough unhappy users are messaging the president that it might have some impact.

The IRS follows federal law, which overrules state court orders.   However, this sometimes means that what you can claim legally on your tax return, will violate a court order.  The IRS will not care, but the family court might care very much.   Generally, if you have a parenting order, you can't just decide to ignore it if the situation changes, you have to ask the court for a modification.  If you don't ask for a modification, the old order remains in effect, because that's how courts and court orders work.   You need to consult with an attorney who can review your specific facts and circumstances. 

That is a good question, I would hope TT 2024 would run on Windows 11.  Seems Intuit would have a legal responsibility to support 2024 so people can amend tax returns for year 2024.    Then if it does run on Windows 11, it proves my point that they are not being truthful about must have Windows 11 for tax year 2025 software.  And they are putting code in TT 2025 to check version and stop running or using a special feature in Windows 11 that has never been needed just to make you upgrade.  Also to lazy to put code in 2025TT  to work around  Windows 11 issue.   What they are doing makes no sense from a coding issue that I can think of, would like to hear a technical reasoning!  Noting else I am running requires me to upgrade to Windows 11, same code is running right now in either environment 10 or 11.  

No one at TurboTax can give you legal advice, and that seems to be what you really need.   We can only tell you what the IRS says about claiming a child as a dependent.   The IRS only cares about physical custody---who the child lived with for the most nights during a tax year.   The IRS does not get involved in court orders, etc.   We do not know what "paper" you signed in 2018.  You need the advice of an attorney regarding whatever you signed.       Are you the custodial parent?  Do you have an agreement with the other parent to allow the other parent to claim them--due to divorce or that you live apart and share custody?  Did one of you sign a Form 8332?   If there is a signed 8332 then the custodial parent retains the right to file as Head of Household, get earned income credit and the childcare credit.  The non-custodial parent gets the child tax credit for children under the age of 17.  If the child is 17 or older the non-custodial parent gets the $500 credit for other dependents.   If you and the other parent have a signed agreement, you need to indicate in MY INFO that you have such an agreement.   As far as the IRS is concerned, the custodial parent is the one with whom the child spent the most nights during the tax year--at least 183 nights.  

@MICKEY79    Yes.  All my programs back to and including 2019 open and run.  I did have a problem getting 2024 to update.   So ended up having to reinstall 2024.   Here are my notes.   6/12/25 I updated my Windows 10 to Windows 11. Had trouble getting Turbo Tax 2024 updates (my 2023 program updated ok). Got error 1603. My Windows was updated. Tried lots of things, turning off A/V, restarting many times, clearing cache & cookies, updating Windows, etc. Got stuck with MS Net Framework. I seem to have Net 6 under Program Files (x86) instead of Net Framework 4.8. So I finally decided to uninstall TT and reinstall. Went to Settings-Apps-TurboTax 2024 and uninstalled. 6/15/25 Sunday. Logged into my Intuit Account - Products and downloaded 2024 again Windows_PC_TurboTax_Download (2).exe 409,926 kb. My first download was 1/3/2025 363,627 kb Installed it. It never asked for my License Code or to download my state. After it installed, it didn't automatically start so I clicked on the Desktop Icon to start. It asked me if I wanted to update. I did and it only updated California (to release 5/8/25). I think the new download had the current federal updates. All my returns were listed and opened.

The cost of the program combined with buggy importing from financial institutions have been aggravating. The one thing it had over competitors being able to import from its deductible. If that’s discontinued with no paid option to keep it there’s really no reason to stay.