All Posts

Choose your program below to find your troubleshooting steps. Log back into the return, and navigate back to the business assets section to verify your data input.    If you use TurboTax Online, you can try these troubleshooting tips:   Check ‌your browser's settings. (Clear your Cache and Cookies) Here are the official instructions for the most popular browsers: Google Chrome Mozilla Firefox Microsoft Edge  Or, Try using a different web browser to login and complete your entries.  If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.  FAQ troubleshooting practices for issues with TurboTax Desktop: To make sure TurboTax runs smoothly: Make sure your computer meets the minimum system requirements. Make sure you have administrator rights on your computer and TurboTax is running as administrator: Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK. In the Control Panel under Internet Options, add https://*.intuit.com to Trusted Sites. Set security level to Medium. Turn off antivirus software and Windows Defender. Add TurboTax Desktop to your allowed apps in Windows Defender. Clean up and defragment your hard drive. Run Windows Update to keep your computer up-to-date. Update your computer's hardware drivers. Update your security software for firewall, virus, and spyware protection. Make sure you're the only user on your computer running TurboTax. If you're not, switch users and sign out of TurboTax from the other account. If you can't do that, shut down your computer and try again. (Error: 70001) Alternative steps for Mac users.   You can also uninstall and reinstall your desktop product (this has worked for some users). *Make sure that you save and back up your file (you do not want to lose any data - See: How do I back up my tax file in the TurboTax Desktop software?   If you need extra time, filing an extension by April 15, 2026, moves your submission deadline to October 15. But remember any taxes owed are still due in full by the original April 15 date.

If you are getting enrollment status must be entered in your TurboTax program, it usually happens in TurboTax when a Form 1098-T is entered without specifying if the student was at least half-time. Be sure to re-select your enrollment status (For example: at least half-time, full-time, or less than half-time).   To fix this, you can delete and re-enter your Form 1098-T using the steps listed below.   To delete Form 1098-T if you are using TurboTax Online: In your left panel of your TurboTax screen click on "Tax Tools" And then Click on "Tools" Click on "Delete a Form" Scroll through your list of Forms Click the garbage can next to "Form 1098-T"   To delete Form 1098-T if you are using TurboTax Desktop, you can: Click on "Forms" in the upper right of your TurboTax screen to switch to "Forms Mode" In your left panel scroll down and look for "Form 1098-T" In your right panel at the bottom of Form 1098-T, click on "Delete Form" Click on "Yes" to confirm the deletion. To re-enter your Form 1098-T and review your entries, you can: Click on Search at the top right of your TurboTax screen Type Form 1098-T in the search box Click on the link Jump to Form 1098-T and Enter On the screen that sasy Let's get XXX education info Was XXX working on an Associate, Bachelor or Graduate Degree Answer Yes and Continue The screen that says What was XXX's enrollment status in 2025? Answer Full-time, At least half-time or Less than half-time and Continue Continue through your TurboTax screens and make sure all follow-up questions were answered correctly   In some cases, deleting the student as a dependent and re-adding them, then re-entering the 1098-T, is necessary to resolve the issue.   Where do I enter Form 1098-T (Tuition Statement)? Please return to Community if you have any additional information or questions and we would be happy to help.

Where do you need help? You can post a question here, and we can attempt to assist you.    Get expert assistance by calling us at 1-800-4-INTUIT (1-800-446-8848). In addition, the TurboTax support page provides other resource links and help tools.   @shakirabdushshakur818 

Take a look at your 1040x. The first column should match your original return. The second column is for the changes that were made. Verify those are the correct numbers in the right places. The last column is your new return.

Thank you. I filled out as Self-employed but It was looking like I owned the business. Thanks for the links. I'll go through it again and just follow the steps under the Self-employement section I guess.

https://turbotax.intuit.com/irs-tax-extensions/   An extension does not give you extra time to pay your estimated tax due—-which must be paid by April 15, 2026.  An extension gives you extra time to prepare your tax return.  You have until October 15 to e-file it.

You can find your AGI on Form 1040 on Line 11. You can also order a free digital transcript of your return from the IRS. You can view your online transcript immediately, while a mailed transcript takes 5–10 days to receive. Once you get your last year's AGI, to enter it on the return:   Open your return Select the File tab Continue until you reach the screen that says To continue, select options below Enter your corrected AGI in Enter last year's AGI here Select Continue and follow the screens until you've re-transmitted your return How do I find last year's AGI?

To verify your taxes are submitted in TurboTax, sign in to your TurboTax Tax Home to check the E-file status, which should display "Accepted" or "Pending". You will receive two confirmation emails: one confirming transmission and another when the IRS accepts/rejects the return. If you do not see the emails in your inbox, check your spam folder for the confirmations.   "Pending" means it was sent, but the IRS hasn't accepted it yet.   @robinmcooley 

Sometimes it takes a while for both the IRS and states to show returns as received/accepted on their website, especially this time of year.  If you a have confirmation from TurboTax that your return was successfully e-filed, you have nothing to worry about.  Give it a little while longer.