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If you are unable to move forward in your TurboTax program, you can:  Clear your browser cache and cookies. ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies. Try closing TurboTax completely, restart your computer and then update your TurboTax program if you are using a Desktop program. Close TurboTax entirely, restart your computer, and try the update again to clear temporary memory. If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates." Clear any temporary files and run a disk cleanup if needed.  Try running as Administrator if you are using a Desktop version of TurboTax by right-clicking on the TurboTax  icon and selecting Run as Administrator. Temporarily turn off your antivirus protection and firewall If you have any additional questions or information, please return to TurboTax Community and we would be glad to help you.

If you are having an issue with entering your HSA/MSA contributions, you can try deleting Form 8889-T. The re-enter your data manually. Make sure that "no" is selected for "same coverage all year" if coverage has changed. Also make sure to accurately split the contributions between both spouses.   To delete Form 8889-T/S using TurboTax Online you can: In your left panel of your TurboTax screen click on "Tax Tools" And then Click on "Tools" Click on "Delete a Form" Scroll through your list of Forms Click the garbage can next to "Form 8889-T/S" To delete Form 8889-T using TurboTax Desktop you can: Click on "Forms" in the upper right of your TurboTax screen to switch to "Forms Mode" In your left panel scroll down and look for "Form 8889-T/S" In your right panel at the bottom of Form 8889-T/S, click on "Delete Form" Click on "Yes" to confirm the deletion. To get back to your screens in TurboTax to re-enter your HSA/MSA information, you can: Click on Search at the top right of your TurboTax screen Type HSA in the search box and Enter Click on the link that says Jump to HSA Review your screen and make sure your answers are correct Please return to Community if you have any additional information or questions and we would be happy to help.

I only do returns for 4 others (family members) and myself. I just e-filed my third federal and first Ohio state return after purchasing the Ohio package. Beforehand I helped two retired couples who printed their state returns. The third (my kid's family) just went in. Turbotax said I've reached the limit. This is obviously a TurboTax error, as we have not filed any other federal returns. We have not e-filed previously in error, nor have we e-filed with an error in our return. This is a breach of contract and I'm sure it's not deliberate but someone's error.

TurboTax does not reject tax returns.   If your return is rejected, the IRS rejected it.   You received an email that we cannot see that tells you why your tax return was rejected.   Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead.    What is the rejection code or rejection message?     If it was rejected for AGI—-your 2024 AGI might not be in the IRS system if you filed late.   Try using zero instead.   If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.     https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311   If that does not work and you still cannot e-file, then print, sign, and mail your tax return.          

Thank you for your reply. I exited the Free online upgrade and went into my desktop version and had no trouble. I'm not sure where I was going wrong on the online version, but after spending hours chasing a rabbit down a hole, I don't care. 

We would like to research this, and it would be helpful to have a TurboTax ".tax2025" file that is experiencing this issue. If you would be willing to send us a “diagnostic” file that has your “numbers” but not your personal information, please follow these instructions:    Open your return and go to Online in the top menu, then choose "Send Tax File to Agent." On a Mac computer, choose Share or Help >> Send to Agent. You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number. Reply to this thread with a screenshot of your Token number (this avoids Community filters for numbers with a dash) and tag (@) the Expert requesting the token from you. Please include any additional States that are part of your return - this is VERY important.   We will attempt to determine the cause of your experience and possibly provide you with a resolution.

If you are receiving the self-employed income prompts, it means that TurboTax is trying to link this 1099-MISC to a Schedule C, or other business. However, that does not apply to your situation. To enter this Form 1099-MISC, do the following:   Go to Wages & Income Click on the + Add more income box Scroll down the screen until you see Other Common Income and click the down arrow to show more Choose Add to the right of the 1099-MISC line Click Yes when asked if you received Form 1099-Misc, then Continue Enter the info from your Form 1099-Misc into the corresponding boxes when you reach, "Let's enter the income from your 1099-MISC" If you need to enter boxes 4–6 or 8–17, check My form has other info in boxes 1–17 Describe the reason for this 1099-MISC, then Continue Check, "None of these apply" when you reach, "Do any of these uncommon situations apply?" Check, "No, it didn't involve work like _ main job" Answer, "How often did _ get income for _?", then Continue Select, "No, it didn't involve an intent to earn money", then Continue   Also, to ensure you do not double the amount from the form, delete the prior 1099 entry.

According to our development team, they are close to resolving this issue. While we weren't given an estimate for the update release date, we recommend that you check this fairly often. Updates are being released nearly every night, in most cases without advanced notice.   @andyoak  @rockyInTheVoid  @Wongeroo