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That is correct, but then it's $2 billion out of ~$19 billion in total revenue.   Further, (a) it's clear that desktop is lower margin than online and (b) what's contributing to higher revenue and margins are the services offered, such as Live Assisted and Full Service.

TurboTax  Revenue is around $2Billion, 40% of Intuit's Consumer Group's revenue. So that is significant and does demand attention from that specific branch of Intuit.  But looking at overall TurboTax Desktop sales it is around 4.5M units vs Online sales at ~35M.  So I think that probably shows why they would probably not care about Desktop sales lost to win10 customers who refuse to upgrade or use the online product.  I also think it indicates the dedicated Desktop product could go away in the next few years as more people transition to the online product. https://investors.intuit.com/_assets/_0e9364d600f1fd9b45ed44dbc2a848cd/intuit/news/2025-08-21_Intuit_Reports_Strong_Fourth_Quarter_and_Full_1266.pdf

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.   To call TurboTax customer support https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

Correction and Clarification Regarding Rental Activity Classification   After reviewing IRS rules under IRC §469, I want to correct my earlier statement that “A taxpayer can materially participate in a rental activity and therefore be non-passive without meeting the real-estate-professional thresholds.”   That statement was (and is) incorrect.   Under §469(c)(2), all rental activities are legally passive by definition, regardless of how actively the owner manages the property. The only exceptions are: When the taxpayer qualifies as a Real-Estate Professional under §469(c)(7) (more than 750 hours per year and more than half of total working time in real-property trades or businesses); or When the activity is not considered a “rental activity” (for example, short-term rentals averaging seven days or less, or rentals providing hotel-like services). For most long-term landlords, like myself, rental income and losses remain passive. However, “active participation” allows up to a $25,000 deduction against non-passive income if AGI is below $100,000, phased out up to $150,000, with any remaining losses carried forward under Form 8582.    My earlier understanding and guidance was mistaken — material participation alone does not make a long-term rental non-passive under current IRS law.   Thanks for the help in enlightening me on this subject. 

How are you trying to “import” it?   You don’t import, you Transfer from 2024.   How did you do 2024?  You need to have the file ending in .tax2024 on your computer.   Do you have it?  Then start a new 2025 return, go up to File-New.   It should find all the .tax2024 files and ask if you want to transfer it.   If it doesn’t find the 2024 file you can browse to where it is.   How to transfer into Windows Desktop https://ttlc.intuit.com/community/entering-importing/help/transfer-last-year-s-return-to-turbotax-for-windows/00/26145   How to transfer into Mac Desktop https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-transfer-last-year-s-return-into-the-turbotax-for-mac-software/00/26062   Here's an idea.  Do you still have 2024 installed?  Try opening 2024 program and see if you can get your 2024 return to show up in it.  Go to FILE -  OPEN.  See if it is the right one.  Then save it again with a name and place you can find.  Go to File - Save As.

@Mike9241    You can dive into this with @AmeliesUncle, but the short-term rental scenario is an exception to the general rule requiring an owner to be an REP in order to avoid the passive loss rules.

@sc5x5gal wrote: I ordered quicken online but I need a download Turbo Tax by mistake. How to download Turbo tax 2024 only to download on to do my online taxes. The TurboTax 2024 online editions are no longer available.   To complete and file a 2024 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2024 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/   A 2024 tax return can only be printed and mailed, it cannot be e-filed using TurboTax.

@vetz76 wrote: Same deal... Nope, not the same deal. Cracker Barrel just sells food; it's just a restaurant.   Intuit is a tech company with a lot of profit centers and TurboTax is one of the smaller components.

Literally! I was so confused! I was literally going through the worst thing in my life and they called me and had me agree to something I couldn’t make sense of at the time. Now I owe them $100 when it literally said FREE $0 FOR FILING!!! I am so annoyed and would never use or suggest TurboTax to anyone.

@M-MTax  Doesn't IRC 469 (c)(4)  block TPs other than real estate pros as treating rental real estate as a nonpassive activity  (c)(2)Passive activity includes any rental activity Except as provided in paragraph (7), the term “passive activity” includes any rental activity. (c)(4)Material participation not required for paragraphs (2) and (3) Paragraphs (2) and (3) shall be applied without regard to whether or not the taxpayer materially participates in the activity.

@Opus 17 wrote: But the key question is do they have a rating in the IEEC code for 2023   I wouldn't trust anything a window salesman says to me about taxes,    I completely agree with both points.   I've had salesman dogmatically TELL me something about the tax benefits, and I automatically will not work with that company (even if they are correct).  I bought solar panels and the salesman told me "As I understand it ... but check with your tax professional to make sure that is correct", and I thought that was a great approach.