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@skramblr wrote: I don't think you know how big companies work. No, I actually do know how they work, but you apparently do not.   FYI, if they evolved to the point where they were "basically independent business units", they would likely be spun off. It's clear that what @baldietax wrote pretty much says it all.

Turbotax Online+Live combined is $4bn rev.  Desktop rev is $200mil, that's the bit they're ignoring because it's declining 5% while everything else they do grows 10%.  Note in the earnings statement they refer to yielding market share on "low average revenue per share users".  i.e. they don't mind losing desktop (and even some online) users as long as revenue is growing at a clip elsewhere.  Mailchimp moves the stock price, not Win 10 desktop decisions. 

The whole thing is just plain awful customer service. Its a business I get it, but being a Tax Service even a moron should realize dumping it 2 months before the end of the tax year is going to negatively impact users.  One of our members sent out an email the following Friday, I think it was, saying how someone from the Presidents office had responded to him saying they  would reopen the data base until that Sunday so we could download.  I tried all that evening and was never able to sign in.  I tried again several time on Saturday. Finally called customer Service repeating what I had been told. He checked is info and verified it was locked and could find nothing regarding it being opened up.  I have used Turbo Tax since at least 2005 but no more. I still have a bad taste over the whole thing.  I spent a lot of time putting data into ItsDeductable now it is all gone. Cash donations I can rebuild but all my non-cash donations I can't.  

I don't think you know how big companies work. They have divisions/groups that are basically independent business units with a budget and products. The consumer group's revenue is 40% TurboTax, so obviously it is a major priority for that group and they most definitely are spending money on it. Its ridiculous to insinuate the larger Intuit corporation that derives 10% of it's revenue from TT would ignore/deprioritize it. $2B in TT revenue is a lot of money to ignore. 

The proper way to file Form 8606 is attached to Form 1040-X. Form 8606 can be mailed by itself only when you are otherwise not required to file a tax return. Did you do a true backdoor contribution that is tax-free, or planned to be? in that case Form 8606 will show a taxable amount of zero. Do you have the correct taxable amount on Form 1040 Line 4b and did not take a deduction? (Schedule 1 Line 20)? If that is all true then only Form 8606 has to be attached. After you e-File, get Form 1040-X from IRS website and mail it in with your <year> 8606, which you can also get in fillable PDF under "prior forms".. Note: when you are not changing any dollar amounts on your amending 1040-X, you can leave all the lines 1-23 EMPTY. Part II explanation: "didn't include Form 8606 with e-File". Since e-File is closed, you will have to mail it. Done this way, you sign 1040-X, not 8606. Do not include your old 1040 nor your revised 1040 because they are identical.   If you took a deduction and now want to elect non-deductible, your 1040-X dollar  amounts will not be zero, Schedule 1 Line 20 will be changed to -0-. Still, do not include your old 1040 nor your revised 1040 because the Form 1040-X reflects any changes there and becomes your new tax return. @SmallBusinessSurvivor   

No, I filed a 760PY return for 3 months worth of taxes incurred in 2024.  The VA tax office returned the return (second time) and did not indicate what first page was missing, just that the first page was missing.  I submitted the forms as directed by TurboTax software for 2024 Deluxe filing.

@crona2000 It sounds like you signed up for the Advantage plan to get the 2025 desktop software, which was just released. To cancel Advantage account https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio... If you get charged for the Desktop program but can't install it, Turbo Tax has a special offer to move to the Online version. See info at the bottom of this Windows 10 End of Life article…… https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-...     No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”   https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh   Customer support is available Monday - Friday 5 a.m. to 5 p.m. Pacific time.    

Why do you get on here and **bleep**in lie?.Do you work for Intuiy?..Are you gwtting paid by intuit to cone on here and outright lie?..I ve been calling the 1 800 number for a weel and all i get is an automated person they don''t even give you the option of requesting to speak but to a person...I called because intuit charged my checking account without my petmission nor knowlege for a digitoal copt of turbo tac 2025..Its Nov. Why would I purchase a copy for next year now?...I want to see what happwned and get my money baxk. This is reall cheesy and I advise all of you to check your emails and your checking accounts for that charge.

I face this issue of having to use one of my activations everytime I start Turbotax. What is particularly galling is that after logging into my account, Turbo Tax tells me I have aready used this device, with the last time in September 2025. The *very* next screen is asking me to pick a key code to use one of the authorizations I still have left to activate. I have two key codes as I have gone through this problem before and had to call Intuit for a new code.     So the software knows that I've used Turbo Tax on this PC, knows when I used it, but still wants me to activate like it is a new PC.     With their complete disinterest in even addressing the issue, I would think this is intentional. I just can't figure out why. 

@vinnymontano wrote: It would be nice if Intuit poled their customers...... You know, in a sense, Intuit did "pole" their customers. It's just that the pole didn't end up where most customers would have wanted it.

Are you on the Advantage auto-renewal plan?   You might have 2 accounts or have 2 items listed it in.   You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.  Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.   How to cancel Turbo Tax Advantage https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548   If you missed the cancelation deadline for this year's TurboTax product, simply wait until you receive your download, then submit an online refund request within 60 days of receiving your product.   If you still got charged after you cancelled you might have another account.  First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address.  Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery

The IRS has its own postal zip code (actually bunch of them).  When the mail gets there, there is so much that it goes into a big hopper.  If you think the mail person delivering all that stuff each day sorts out ever letter that needs to be signed, keep dreaming.  Pay for a mailing receipt but certified mail to the IRS address is worthless.  You will know they got your return when your check gets cashed or you get your refund.  The tracking will show the last real post office right before it goes to the IRS zipcode.  Then it just disappears into the ether.  The best part is they get so backed up that the time between when they cash your check and actually enter the return into the system can be over a month.  Just wait and pray.

I was charged $70 twice for TurboTax 2025 - once on November 5 and again on November 6.  Can you help? I would like a refund of $70, and then I would like to be notified which Turbo Tax purchase I should use for 2025 taxes. Thank you, Betty Hite

@Hal_Al I have seen your response in a couple of places that excess scholarship funds count as earned income as far as whether my son has to actually file or  not (which makes a big difference for ACA).    I have seen that answer in a couple of places, BUT also lots of sites that claim it is unearned income and requires my son to file. Can you or anyone else point me at the actual IRS rule or ruling that clarifies this?   Much much appreciated in advance   Gary

Thank you to those working with Turbo Tax on behalf of end users. Pulling this application out from under us has created many difficulties. Costs of programming go up each year and additional fees are added - rather than discontinue the application at least offer to support it through the Tax Year and then offer it as a discounted option to the existing program a user has. This came as a surprise to me - when I received my 2025 Program and wanted to take my paper information and start filling out the various information - and bingo - no Its Deductible.  It made my life a little easier in trying to migrate the crazy world of taxes and reporting and eliminating trying to figure values and where it would go on the tax form information and if I missed something and had to add it. It would be nice if Intuit poled their customers what options they would find acceptable and base the decisions on end user respose.   Thank you