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The only way to finish a 2023 return is to use the downloaded desktop software on a full PC or Mac.  The return will then have to be filed by mail in an envelope.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-return-started-turbotax-online/L9Oe4M90A_US_en_US?uid=m68tffpe   If you already paid for your online software you can ask customer support for a download of the desktop software.   They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday   https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number  

And  whatever you do---do not click on anything that says "amend" for a tax return that has not ever been filed in the first place.   You do not use "amend" on a return that was not filed.   The only way you are going to be able to file that 2024 state return is by mail.   E-filing is closed.  You will have to print it, sign and date it in ink, and mail it to the state in an envelope.

When did you file?     Did you efile?  Was it Accepted?  Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button?  You can check your efile status here     https://turbotax.intuit.com/tax-tools/efile-status-lookup/      When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.   When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?   If it says Ready to Mail that means you are suppose to print and mail your return to the IRS. .

My tax person just ran the losses. No issues so far. But yeah you need a very detailed spreadsheet of losses and request your redemption and payment history for the casino. But yeah she didn't even question and ran it as casino winning and losses and she was 30 plus year retired IRS employee that now does personal taxes 

@ImMyOwnTaxman wrote: Alternately, has anyone been able to install and run TurboTax Business on a Windows PC in the cloud, such as in AWS? Pretty sure TurboTax desktop has to be installed on a local drive.

a couple of folks posted they've been able to run TT 2025 personal version in Win 11 VMs on Win 10.  I guess running TT business on a Mac thru VM is less common, so you might have to just give it a go.   you can try posting in the Apple discussion forum also https://discussions.apple.com/welcome

Did you sign up for the Advantage plan when you filed your 2024 return?   The Advantage members are just now receiving the download for 2025 desktop software.   To cancel Advantage account https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio... If you get charged for the Desktop program but can't install it, Turbo Tax has a special offer to move to the Online version. See info at the bottom of this Windows 10 End of Life article…… https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-...  

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.      First, check your e-file status to see if your return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/   Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.     You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds   To track your state refund:     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr   If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh . https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst